Call Center Operations Leader: Reservations & Dispatch

A transportation service provider is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. The ideal candidate will manage staff training and ensure high-quality customer service. Key responsibilities include monitoring performance metrics and acting as a liaison between staff and clients. Applicants should have strong customer service skills, data entry experience, and proficiency in a Windows-based OS.

A high school diploma or equivalent is required, along with Trapeze experience.
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