Case Manager; Bilingual Spanish; BSAS-C - ConexionesTewksbury, MA

Case Manager (Bilingual Spanish)

Location:

Conexiones, Tewksbury, MA

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding addiction, relapse prevention, and aftercare. The Case Manager assists clients during the post-detox process to identify goals, needs, and resources during this time-limited stay. Together with the client, the Case Manager formulates a plan to meet those goals, ranging from returning home to further residential placement.

• Greet new clients and create a welcoming, comfortable atmosphere.
• Interview clients, review records, and confers with other professionals to evaluate condition.
• Obtain and document in a precise and timely manner all relevant intake material, assess continuing care needs, contact appropriate aftercare resources, and arrange transfer or admission to appropriate levels of care, or liaise with self‑help organizations.
• Assist in formulating a treatment plan based on a comprehensive biopsychosocial assessment of the client.
• Share responsibility for educational and other group programming.
• Counsel clients individually, in family and group sessions to assist in achieving treatment goals under the direction of the Clinical Supervisor.
• Refer clients to other support services as needed such as medical evaluation, social services, and employment services.
• Prepare and maintain reports and case histories per agency guidelines for format, timeliness, and quality assurance.
• Supervise toxicology screens.
• Search clients' belongings upon admission to the program.
• Enter client data into paper and electronic records.
• Complete a psychosocial history, tobacco assessment, and wellness assessment within regulation deadlines.
• Possess knowledge of relevant community resources for continuing care/aftercare placement.
• Respond promptly to client needs; maintain confidentiality.
• Complete discharge notes and client disenrollment forms to close cases upon client discharge.
• Attend staff meetings and supervision sessions.
• Perform all other related duties as assigned.

• Associate degree with certifications, or a combination of experience and education; bachelor’s degree preferred.
• Bilingual Spanish and English required.
• Possess compassion, patience, empathy; ability to relate to a substance‑use treatment population in a sensitive manner.
• Interest and willingness to work in a multicultural setting.
• Customer service orientation; manage difficult or emotional client situations.
• Focus on solving conflict, not blaming; maintain confidentiality.
• Knowledge of relevant community resources for continuing care/aftercare placement.

Tuesday to Saturday, 9 am‑5 pm or 10 am‑6 pm. Tewksbury Hospital, 365 Main Street, Tewksbury, MA.

• Compensation: $24.04 to $24.52 per hour.
• Holiday Pay: 12 days per year + 1 floating holiday.
• Paid Time Off: 18 days year one, 20.5 days at year 2, 23 days at year 5.
• Sick Pay: 10 paid days per year.
• Long/Short‑Term Disability.
• Company Life Insurance.
• Health Insurance (Medical, Dental, Vision).
• Health Reimbursement Arrangement (HRA).
• Flexible Spending Account & Dependent Care (FSA/DCA).
• Employee Assistance Program (EAP).
• Educational Opportunities, Tuition Remission.
• Employee Ticket at Work (discounts for entertainment, travel, movies, etc.).
• Career Advancement Opportunities.
• Increased Salary for Credentials.
• and more.

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include distance vision, peripheral vision, and depth perception.

All offers of employment are contingent on proof of full COVID‑19 vaccination…