Case Manager; Bilingual Spanish

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post-detox process to identify their goals, needs, and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

• Greet new clients and create a welcoming, comfortable atmosphere for them
• Interviews clients, reviews records, and confers with other professionals to evaluate condition of the client.
• Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
• Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
• Shares responsibility for educational and other group programming
• Counsels clients individually and/or in family and in group sessions to assist client in to achieve treatment goals under the direction of the Clinical Supervisor
• Refers client to other support services as needed such as medical evaluation and treatment, social services, and employment services.
• Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
• Supervise toxicology screens
• Searches client belongings upon admission to the program
• Enters client data into paper and electronic record
• Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
• Knowledge of relevant community resources for continuing care/aftercare placement
• Responds promptly to client needs
• Completes discharge notes and client disenrollment forms to close cases upon client discharge
• Attends staff meetings and supervision sessions
• All other related duties as assigned

• Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred
• Bilingual Spanish and English required
• Have a sense of compassion, patience and empathy
• Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
• Have an interest and willingness to work in a multicultural setting
• Must share a customer service orientation
• Manages difficult or emotional client situations
• Responds promptly to client needs
• Focuses on solving conflict, not blaming
• Knowledge of relevant community resources for continuing care/aftercare placement

Tuesday to Saturday 9am - 5pm or 10am - 6pm

Tewksbury Hospital, 365 Main Street, Tewksbury, MA

• Compensation:
  Range $24.04 to $24.52/hour rate
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay—10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Reimbursement Arrangement (HRA)
• Com Psych Guidance Resources - EAP
• Educational Opportunities
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Increased Salary for Credentials
• and more....

While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are…