Commercial Operations Administrator

The Commercial Operations Administrator provides administrative and reporting support to the Commercial team by maintaining customer records, preparing quotes and reports, tracking orders, and coordinating customer-related activities. This role helps ensure commercial information is accurate, organized, and readily available to support customer service, internal communication, and business operations. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while meeting deadlines.

• Prepare customer quotes, maintain accurate records, and track quote activity to support timely customer responses and follow-up.
• Monitor outstanding quotes and coordinate with internal teams to obtain updates, address questions, and support the quoting process.
• Maintain commercial tracking tools, including the Nonstandard Items Log, Blanket File, and other records used to support daily operations.
• Prepare customer presentations, performance updates, and monthly reporting materials, including On-Time Delivery (OTD) metrics and related research.
• Compile and maintain the Reliance Quarterly Report, ensuring information is accurate, complete, and submitted on schedule.
• Prepare and distribute weekly reports, including the Order Tracker and Customer Agreement Summary, to provide visibility into order status and commercial activities.
• Maintain Metal Supply Agreements and other commercial documentation, ensuring records are organized, accurate, and accessible to authorized personnel.
• Collect, review, and organize customer and order information to support reporting, analysis, and commercial decision-making.
• Coordinate customer visits by arranging schedules, meetings, and related logistics in collaboration with internal departments.
• Collaborate with Sales, Operations, Customer Service, and other departments to obtain information, resolve discrepancies, and support customer requirements.
• Assist with the development and preparation of commercial reports, presentations, spreadsheets, and other business documents.
• Identify and communicate discrepancies in reports, customer records, and commercial documentation to help maintain data accuracy and consistency.
• Maintain the confidentiality and integrity of customer information, commercial agreements, and business records.
• Perform other duties as assigned

• High school diploma or GED required;
  Associate's degree preferred
• 3+ years of administrative experience supporting executives or multi-manager teams
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to manage multiple assignments, prioritize competing deadlines, and work independently.
• Strong analytical and problem-solving skills, with the ability to review information for accuracy and identify discrepancies.
• Ability to communicate and collaborate effectively across departments.
• Ability to handle confidential information with professionalism and discretion.

• Previous experience in commercial administration, sales support, customer service, operations, or a similar administrative role.
• Experience preparing reports, tracking data, maintaining spreadsheets, and organizing business documentation.
• Experience working with customer quotes, purchase orders, contracts, or commercial agreements.
• Experience in a manufacturing or industrial environment is a plus.