Computer Support Specialist
Listed on 2026-10-18
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Title
Computer Support Specialist
Agency
Texas A&M University - Texarkana
Department
Division Of Technology And Distance Education
Proposed Minimum Salary
$15.00 hourly
Job Location
Texarkana, Texas
Job Type
Staff
Job Description
The Computer Support Specialist provides Tier 1 technical support within the Office of Information Technology Service Desk at Texas A&M University-Texarkana. This position assists faculty, staff, and students with the effective use of technology supporting classroom instruction, office operations, distance education, and research.
Working alongside other Service Desk staff, the specialist serves as an initial point of contact for support and shares responsibility for triaging a high volume of incoming incidents and service requests. The position gathers information, assesses impact and urgency, resolves issues within established procedures and access permissions, and escalates or routes requests to the appropriate support team when needed.
The specialist supports and troubleshooting computers, software, network connectivity, multimedia technology, and peripherals; maintains accurate support records; and communicates clearly with users to support timely resolution and reliable use of university technology.
Salary information: The expected
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