Administrative Support Professional; On-Call

Administrative Support Professional (On-Call)

• Part-time

Pro Sidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? Pro Sidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.

Pro Sidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations.

Linking strategy to execution, Pro Sidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit  or follow the company on Twitter at  for more information.

Pro Sidian Consulting seeks Administrative Support Personnel for our Consulting practice to join us in our Chicago, IL locations. This role (Secretary Level Role) is key to support the timely execution of revenue generating and client engagement activities. This is an on call position and is used to provide continuity for the firm and client. Administrative Support Personnel with Pro Sidian Consulting have 1-4 years’ experience within administrative support or secretarial roles.

This is a flexible position that can work with any schedule.
This position requires Security Clearance. You must either hold active clearance, or be able to receive clearance before performance on the project.

The Administrative Support position is crucial to providing customer and tenant satisfaction within the buildings where you will be staffed. For many, you are the first person encountered in the building, and you have a unique opportunity to bring a smile to their face. This position is listed as a Secretary II (Occupation Code: 01312) for Wage Determinations Under The Service Contract Act by direction of the Secretary of Labor's Employment Standards Administration of The U.S. Department Of Labor's Wage And Hour Division (Wage Determination No.:  

| Revision No.: 14). In general, the administrative/reception service tasks include,
but are not limited to
:

• Greeting visitors, determining nature of visits and directing visitors to appropriate persons.
• Maintain professional appearance at front desk and waiting area.
• Communicate professionally and politely.
• Operating a central phone system, receiving and directing calls to Government personnel within the facility, taking and distributing phone messages, and answering general questions.
• Recording and transmitting messages; keeping records of calls placed; providing information to callers and visitors; making appointments; keeping a log of visitors; and issuing visitor passes. Records and logs shall be kept in a web-based platform and updated as events occur.
• Receiving incoming service calls from building tenants. Relaying requests to proper building maintenance personnel and following up with the proper service request documentation. Requests and documentation shall be kept in a web-based platform or the appropriate Government or vendor platform.
• Prepare and distribute daily reports of service calls to appropriate building managers.
• Analyze data to determine types of calls that increase or decrease, areas of the building with increasing or decreasing numbers of calls, or repetitive calls that indicate further investigation.
• Personally respond to requests for information concerning office procedures; determine which requests should be handled by the client government agency’s appropriate staff member or other offices.
• Log each building service request into the applicable computer program.
• Providing receptionist, faxing, and copier/duplicating functions.
• Alert management about calls that seem unusual, repetitive, or urgent.
• Word processing using Microsoft Office, Word for Windows and typing using on-site software and hardware. Examples are: typing letters/memos from typed, handwritten or from an email draft; typing forms; and merging text from…