Customer Support Representative

Overview

Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. We operate a business management platform that helps thousands of businesses streamline team management and grow with peace of mind. We are expanding to NY and offer the opportunity to work with a successful company with a large customer community and growth potential.

If you are enthusiastic about technology, customer satisfaction, and problem-solving, we encourage you to join our team and make a meaningful impact on the success of our customers and the company.

As a Customer Experience Advocate you will be part of a team dedicated to effectively communicating with our clients. The team ensures clients are using the app effectively, helps troubleshoot day-to-day problems, and enhances customer satisfaction. You will manage incoming tickets and prioritize to deliver the best service. Working hours are 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.

• Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
• Delivering fast service while maintaining a high performance level.
• Educating the clients on best practices in Connecteam according to their business needs.
• Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, and time spent, etc.

• At least 1 year of experience in a customer support role or client-facing environment (written support).
• Superb written and verbal communication skills.
• Service-oriented personality with a can-do attitude and strong problem-solving skills.
• Tech-savvy with a startup mentality in a dynamic and fast-paced environment.
• A team player who enjoys giving and receiving feedback, sharing ideas, and constantly improving together.
• Positive attitude, empathy, and high energy.
• Independence and time management skills.
• Ability to work remotely from Mon-Fri — must.

• Remote working model.
• Comprehensive Training & Development, including a structured onboarding process to launch your career.
• Mac laptop and necessary equipment provided to ensure you have the tools you need to excel.
• Medical coverage and insurance plan.
• Paid time off for vacation and sick days.

Salary range: 50K-60K

We are accepting applications from employees working in the following states:
Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

• We build our people up and invest in long-term growth.
• We aim to impact our customers’ business by providing tools to manage a deskless workforce effectively and affordably.
• We value execution and delivering real value to customers.
• We have a collaborative, fun environment and welcome everyone.

• Entry level

• Full-time

• Other

• Technology, Information and Internet

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