Customer Service Specialist

Aon is looking for a Customer Service Specialist

This will be a hybrid role with flexibility to work both virtually and from our Dallas, TX office (expected work from Dallas at least once a quarter).

• Handle inbound and some outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi‑task is required.
• Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

• Prior call center experience
• Must be at least 18 years of age
• Ability to work afternoons, weekends, and evenings
• Excellent verbal and interpersonal skills
• Computer (Microsoft Word, Excel, and Outlook) experience
• Copier/Fax machine experience
• Telephone systems experience
• Highly motivated
• Customer Service experience
• Team oriented
• Excellent problem‑solving skills
• Experience in healthcare with provider networks and physician offices – preferred
• Bilingual Spanish and English – preferred

• High School Diploma or GED required

In addition to our comprehensive benefits package, we encourage an inclusive workforce. We offer a variety of working style solutions, promote work‑life balance and call this Smart Working. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to focus on yourself.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Rea

For positions in San Francisco and Los Angeles, we will consider qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $30,000 to $31,200 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full‑time and regular part‑time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long‑term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short‑term disability and optional long‑term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;

optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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