TPWD - Customer Service Representative

Press Control+M to start dragging object

ptnbsid=JMZUMcWBVbw%3d&ptpinrand=K%2bCg%3d%3d&ptpinhash=%7b 3%7dnxAOE5POeTnh%2fkSbnPoYDmUHsuU%3d

Job Title TPWD - Customer Service Representative I

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for daily office operations at Fort Richardson State Park.

Provides customer service, performs revenue collection, accounting, and permit sales and automated camper registration.

Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence and filing.

Interprets policies and provides information to park visitors and general public.

Handles complaints and emergencies and interacts with a large volume of park visitors.

Assists the Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures and visitor information packets.

Conducts routine cleaning of park headquarters building.

Performs additional duties as assigned.

Complies with all Agency, Division and Branch rules, regulations and procedures.

• Education:
  
  Graduation from High school or GED.
• Experience:
  
  None
• Licensure:
  Must possess a valid State driver's license.

• Experience:
  
  One year experience in areas such as general clerical duties, cash handling or customer service.

• Knowledge of administrative and clerical procedures.
• Knowledge of general office procedures.
• Knowledge of basic mathematics.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in using standard office equipment.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
• Ability to accurately handle cash and account for revenue collected.
• Ability to prepare and maintain records, files and reports.
• Ability to transfer merchandise/stock.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to work under stressful conditions.
• Ability to use automated camper registration systems.
• Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities.
• Ability to make sound judgment decisions based upon data available and in short time frames.
• Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
• Ability to conduct work activities in accordance with TPWD safety program.

• Required to work in a high visitation park with overnight camping.
• Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Required to adjust to changing schedules.
• Required to perform manual labor including, lifting supplies and materials up to 20 lbs.
• May be required to operate a State vehicle.
• Required to travel 5% with possible overnight stays.
• Must conform to TPWD dress and grooming standards, work rules and safety procedures.
• Non-smoking environment in State buildings and vehicles.

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.

NOTE:

Volunteer experience may be counted toward required experience.

College Transcripts:
If education is used to meet the…