TPWD - Customer Service Representative

Job Description

TPWD MISSION

HIRING CONTACT:
Maria Trevino, , maria.trevinoas.gov

PHYSICAL WORK ADDRESS:
Seminole Canyon State Park, Hwy 90 West Park Road 67, Comstock, TX 78837

Under the direction of the Office Manager, this position performs entry level to routine customer service work including general clerical duties and information to the public. Responsible for collection, license and permit sales, automated campsite registration, park store inventory and accounting for daily revenue. Operates credit card machine, campsite registration, computer and license sales machine. Prepares reports, correspondence and maintains files.

Performs daily light maintenance and cleaning of office, restrooms and visitor center. Assists park staff in conducting education and interpretive programs to audiences of all ages. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

Graduation from High School or GED.

None required.

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

One year experience in areas such as general clerical, customer service, front desk reception, cash handling and/or public speaking.

Experience in accounting, typing, record keeping, and data entry.

• Knowledge of general office procedures.
• Knowledge of administrative and clerical procedures.
• Knowledge of basic math calculations.
• Skill in using MS Word, Excel and Outlook.
• Skill in effective verbal and written communication.
• Skill in effective verbal and written communication.
• Skill in providing quality customer service in a courteous and professional manner.
• Skill in using standard office equipment.
• Skill in preparing reports.
• Skill in training others.
• Ability to accurately handle cash and account for revenue collected.
• Ability to work independently with little or no supervision.
• Ability to work as a member of a team.
• Ability to handle multiple tasks.
• Ability to work under stressful conditions.
• Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
• Ability to conduct work activities in accordance with TPWD safety program.

• Required to work in a public park with overnight camping and day use.
• Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
• Required to adjust to changing schedules.
• Required to travel 5% with possible overnight stays.
• Non-smoking work environment in State buildings and vehicles.

WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period.

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted.