Patient Care Coordinator; PCC)

Are you a people person who thrives on building relationships and organizing complex schedules? Do you want to learn how a successful dental practice operates from the inside out?

Innovate
32 is seeking motivated individuals with a passion for patient service to join our team as a Patient Care Coordinator. This role is designed as a foundation for your future in healthcare administration. Whether you are new to the industry or looking to pivot from general customer service, we provide the structured training and hands-on experience you need to master front-office operations, insurance verification, and schedule management.

This is not just a receptionist position; it is an opportunity to become the first point of contact for patients, drive schedule productivity, and develop specialized skills that are critical to the success of modern dental practices.

• Comprehensive Front-Office Training: Learn the complete lifecycle of patient care, from initial inquiry and scheduling to check-out and follow-up, under the guidance of experienced leaders.
• Skill Acquisition Focus: Master essential administrative competencies including insurance verification, ledger management, multi-line phone systems, and Dentrix practice management software.
• Direct Impact: Your work directly fills the schedule, reduces no-shows, and ensures every patient feels welcomed and valued from their very first call.
• Career Pathway: Gain the foundational experience needed to advance into senior office management roles, with opportunities for ongoing professional development.
• Dynamic Environment: No two days are the same; you will be solving real-time problems, coordinating with clinical teams, and managing the flow of a busy practice.

• Master Patient
  
  Experience:
  
  Greet patients professionally, manage check-in/out processes, and maintain a welcoming environment that reinforces our brand's commitment to care.
• Schedule Optimization: Learn to protect schedule integrity by proactively confirming appointments, following up on unconfirmed visits, and reducing cancellations through effective communication.
• New Patient Conversion: Develop the skills to answer inbound calls, communicate our practice's value, and accurately schedule new patients to support a strong first-visit experience.
• Administrative Excellence: Verify and update patient demographics and insurance information, support eligibility checks, and post ledger transactions with accuracy.
• Team Coordination: Collaborate with clinical staff to monitor schedule status, patient readiness, and appointment flow to ensure smooth daily operations.
• Outreach & Retention: Execute proactive outreach strategies to remind patients of recalls and recare appointments, helping us build long-term patient loyalty.

• The Engaging Communicator: You possess strong verbal communication skills and a friendly, professional demeanor that puts patients at ease immediately.
• The Organized Multitasker: You can manage phone systems, computer workstations, and patient interactions simultaneously in a fast-paced environment without losing focus.
• The Learner: You have 0–1 year of customer service experience (dental background is a plus but not required) and are eager to learn about dental insurance, scheduling software, and clinical workflows.
• The Problem Solver: You approach challenges with a positive attitude and enjoy finding solutions to keep the day running smoothly.
• Physical Capabilities: You are comfortable with extended periods at a workstation, regular…