Commercial Customer Service Manager- Americas

Why consider this job opportunity

Work‑from‑home setup with 50% travel across the U.S.

Opportunity for career advancement and growth within the organization.

Engage with a top‑tier arcade/gaming company known for award‑winning products.

Dynamic role with a focus on building strong distributor relationships and driving revenue.

Participate in key trade shows and marketing activities to elevate brand visibility.

• Manage and service the B2B distributor network of arcade products in North America.
• Plan and execute visits to distributor teams and key customers to enhance brand awareness.
• Build and maintain strong relationships with existing partners to drive revenue growth.
• Coordinate new game test launches and marketing activities with key distributors.
• Prepare and present sales forecasts and reports to ensure alignment with targets.

• Minimum 5 years of experience in the B2B arcade industry or coin‑op redemption games.
• Exceptional written and verbal communication skills.
• Proven sales track record and channel development experience.
• Experience in commercial customer support.
• Ability to manage customer expectations and deliver a winning experience.

• Familiarity with digital marketing strategies and trends in the gaming industry.
• Ability to analyze market and competitor activity for strategic decision‑making.
• Experience with inventory management and sourcing in line with sales forecasts.

Technology Gaming Customer Service Career Opportunity Remote Work

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.