Senior​/Quality Assurance Specialist, Risk Operations

Employer Industry: Cryptocurrency and Blockchain

• Competitive salary and company benefits
• Opportunity for career growth and continuous learning within a dynamic industry
• Work-from-home arrangement, offering flexibility in your work environment
• Engage in innovative projects within a user-centric global organization
• Collaborate with world-class talent in a flat organizational structure
• Contribute to the advancement of blockchain technologies and financial access globally

• Oversee and manage the quality of agents’ chat interactions and daily operational tasks to ensure compliance with established standards
• Develop and refine service quality specifications for Risk personnel in line with evolving business requirements
• Conduct thorough quality inspections for both online and offline operations, adhering to QA standards
• Analyze operational and risk data to generate insightful reports and value-added recommendations
• Lead and contribute to AI-driven quality assurance projects, including automated evaluations and intelligent QA model deployment

• Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any discipline
• Minimum of 2 years’ relevant experience in risk operations, fraud prevention, KYC, or related fields
• Strong understanding of KYC, fraud detection, and risk operation processes
• Excellent organizational and time management skills
• Proficient verbal and written communication skills in English and the primary language of the supported market; bilingual English/Mandarin is required

• Experience with AI-related projects (e.g., AI quality monitoring or automated QA systems) is highly desirable
• Effective facilitation skills for meetings and presentations
• Passionate about emerging technologies, particularly blockchain and related innovations

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