Business Operations & Systems Manager

Description

Galaxy Lifts is seeking a skilled and motivated individual to join as a Business Operations & Systems Manager
. This role is responsible for improving how Galaxy Lifts operates through scalable processes, integrated business systems, reliable data, and disciplined execution. The Business Operations & Systems Manager serves as the primary business owner for the company's ERP, CRM, WMS, reporting, automation, and related technology platforms.

• Branded manufacturer and marketer of powered cargo and passenger lifts
• #1 player in its market with exceptionally high growth potential
• Mission-driven: we elevate the quality of life for people needing assistance with vertical mobility
• Galaxy Lifts is a division of Canopy Brands
  , the best home for the world’s mightiest small companies. Together, our family of brands generates more than $200 million in revenue and solves critical industry challenges across construction, industrial, municipal, utility, marine, and residential markets, supporting the essential systems and environments people depend on every day.

• High Impact management-level role on a winning team that is actively growing its physical space, manufacturing capabilities, marketing sophistication, and geographic reach
• Meaningful autonomy and empowerment in a positive environment that supports development and recognizes achievement
• Competitive salary with comprehensive benefits including subsidized healthcare, 401k matching, paid time off and 10 paid holidays

• Evaluate end-to-end workflows across departments and identify gaps, bottlenecks, duplicated effort, and opportunities for standardization or automation
• Lead process-mapping sessions and document current-state and future-state workflows, ownership, handoffs, approvals, and performance expectations
• Develop and maintain standard operating procedures, process documentation, approval structures, and accountability standards
• Serve as the primary business owner for the evaluation, selection, implementation, integration, optimization, and ongoing management of ERP, CRM, WMS, and related enterprise systems
• Lead full-cycle system implementations including requirements gathering, vendor evaluation, configuration oversight, data migration, testing, training, go-live, and post-implementation improvement
• Own the strategy and coordination for integrations between ERP, CRM, WMS, e-commerce, finance, reporting, and other business platforms
• Establish standards for master data, data ownership, naming conventions, permissions, validation, and data quality
• Develop dashboards and reporting structures that provide leadership with timely visibility into sales, inventory, purchasing, fulfillment, productivity, costs, margins, and other critical business measures
• Lead cross-functional projects from definition through completion with clear scope, ownership, timelines, deliverables, and success measures
• Partner with Finance and department leaders to improve budgeting, forecasting, cost visibility, margin analysis, and operational controls
• Develop a multi-year business operations and technology roadmap aligned with Galaxy Lifts' growth from approximately $20 million to $55 million or more in annual revenue
• Establish role-based permissions, approval workflows, segregation of duties, audit trails, and access-review standards
• Build productive relationships across departments and lead through influence, structure, follow-through, and credibility
• Hold internal teams, vendors, consultants, and implementation partners accountable for commitments, deadlines, budgets, and deliverables

• Bachelor's degree in Business Administration, Operations Management, Information Systems, Supply Chain,…