Customer Service Representative; Bilingual

Customer Service Representative (Bilingual)

Location:

Portland, TX

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

• Hourly wage: $14.00 per hour.
• Benefits include paid on‑the‑job training, a comprehensive new‑hire program, learning management system, cross‑brand training, Key Holder Program, performance‑based career advancement, educational reimbursement, medical insurance coverage options, 401(k) plans, life and AD&D insurance, voluntary benefits, mental health resources, employee assistance program, discount marketplace, paid time off, and more.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum 40 hours per week. Store hours, schedules, and the minimum number of hours required may be subject to change at the sole discretion of the company. Speak with your recruiter about the most up‑to‑date requirements.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted in accordance with applicable law.
• Physical demands: remaining in a stationary position, standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; operating mechanical controls such as a keyboard.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years;
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