Member Care Representative

Member Care Representative - Ben Bolt, Texas

At Nueces Electric Cooperative, we take pride in fostering a workplace where employees feel valued, supported, and excited to grow. We are a member-focused organization committed to serving our community with care, accuracy, and respect. Our mission is to create positive experiences by putting people first and ensuring every interaction reflects our values.

We are currently seeking a Member Care Representative with a strong drive to serve our members and a keen attention to detail. The ideal candidate is skilled in communication, solution-oriented, and passionate about making a meaningful impact in our community through exceptional service. If you have exceptional customer service experience in the utility industry or feel you can contribute to our business and member needs, we want to hear from you!

At NEC, we believe in taking care of our employees. We offer a comprehensive benefits package that includes medical coverage, retirement plans, paid holidays, vacation and sick leave, and life insurance. If you're looking for a fulfilling career with a company that values its employees and the communities we serve, apply today and become part of the NEC family!

Job Details

• Full-time
• Classification:
  Non-exempt
• Reports to:
  
  Member Care Manager
• Industry: Electric Utility

Position Summary

This position requires becoming proficient in performing duties related to new service and billing for electric service and solving member requests. Greets all NEC visitors in a courteous manner thereby promoting the public image of the Cooperative. Visitors are given immediate assistance to resolve their request or complaint in a manner satisfactory to the visitor and NEC. This position is part of a team that utilizes member care and telephone systems to provide excellent customer service to cooperative's member/consumers.

This position creates service orders, updates customer contact information through customer information systems. Supports the member care team and works as a backup cashier/receptionist when needed. Processes customer payments, refunds, and charges, as appropriate. Position is required to advance to Member Care Rep II level within specified timeframe. Position will require travel to outer offices/service centers on an as needed basis.

Essential Job Functions

• Greet and assist members in person and by phone, providing accurate information and resolution for inquiries.
• Maintain availability in the Member Care phone queue
• Monitor and respond to all incoming communications within established timelines
• Process and post daily payments from all sources
• Explain billing statements and investigate high-bill complaints using provided tools

Minimum Requirements

• High School Diploma or equivalent (combination of education and experience)
• Prior customer service experience (2 years)
• Strong computer literacy skills to include Microsoft Office Applications (Outlook, Excel & Word)
• Detail-oriented with the ability to manage multiple tasks accurately
• Excellent verbal and written communication skills
• Strong customer service skills with a genuine desire to help others
• Ability to assess and resolve member inquiries or service-related issues using sound judgment
• Cash handling skills

Preferred Skills/Educations

• Experience in a utility customer service call center preferred
• Experience with Customer Information Systems (CIS)
• Associate degree

Nueces Electric Cooperative (NEC) is more than a non-profit, customer-owned, at-cost electric utility. Founded in 1938, NEC serves over 19,000 electric meters across eight South Texas counties near the beautiful Texas Gulf Coast. NEC is a pioneering cooperative in the industry, becoming the first electric cooperative to voluntarily deregulate in 2005. Today, NEC Retail serves over 32,000 consumers across Texas, offering competitive electric service.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.