Part Time Visitor Services Assistant

The Museum of Flight
Seattle, WA 98108, USA

The Visitor Services (VS) Assistant supports The Museum of Flight as usually the first point of contact for our visitors, providing Museum amenities and a great visitor experience. This position’s duties include greeting visitors upon their arrival, providing venue and related information, and selling Museum experiences including admission tickets, additional add‑on activities such as tours, memberships, and more. This role is present and engaging with visitors in a variety of areas throughout our expansive campus, both indoors and out.

Beyond the admissions desk, they staff areas such our Aviation Pavilion, galleries, simulators, special exhibit areas, and private events. It is essential VS Assistants are at ease with the public and reflect the Museum’s mission and vision to our diverse clientele.

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Work to be informed and familiar in regard to daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add‑on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up‑to‑date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences, demonstrate a thorough knowledge and adhere to all operational and safety guidelines including flight control instructions and emergency procedures.
• Assist department leadership team with daily procedures as directed; may include activating registers, balancing cash drawers, preparing deposits, and the opening and closing of accessible aircraft.
• Keep work area clean, orderly, stocked, and safe. Report any issues of operations or safety to supervisor or other museum leadership in a timely manner.
• Perform other duties as assigned.

• A High School diploma or equivalent preferred.
• Minimum of six (6) months working or volunteering in a highly customer‑oriented service environment required, one (1) year preferred.
• Experience in a Museum, theme park, or other large crowd customer service setting is highly preferred.

• Demonstrated knowledge in using computers and handling cash.

• Demonstrated ability in working with a diverse population.
• Good attention to detail is required.
• Courteous and friendly demeanor; demonstrated experience directing and assisting guests.

• None

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The schedule for this position will be determined by the Supervisor.
• Requires a flexible work week…