Alumni Onboarding Specialist

Mercy Ships is a global faith‑based charity that uses hospital ships to bring life‑changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries.

Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Alumni Onboarding Specialist plays a crucial role in delivering an exceptional volunteer experience for returning alumni. This position focuses on managing the alumni onboarding process, ensuring that alumni feel valued, supported, and well‑prepared for their next volunteer opportunity. The Specialist works closely with recruiting teams, national offices, ship leadership, and resource managers to ensure a seamless and efficient onboarding process.

They will advocate for alumni volunteers, strive for excellence in every step of the journey, and actively contribute to process improvements to enhance the alumni experience.

• Serve as a passionate advocate for alumni volunteers, ensuring their journey through the onboarding process is seamless, positive, and fulfilling.
• Strive for excellence by consistently ensuring that alumni volunteers feel valued, supported, and recognized throughout their reapplication and onboarding journey.
• Actively listen to alumni feedback, addressing concerns and making adjustments to improve the overall volunteer experience.
• Promote a culture of excellence and care in every interaction with alumni, from initial reapplication to placement.

• Oversee the day‑to‑day management of the alumni onboarding process, ensuring that all necessary steps are completed on time and to the highest standards.
• Participate in identifying and implementing improvements to alumni onboarding workflows, focusing on streamlining tasks, reducing delays, and ensuring consistent quality.
• Regularly evaluate processes to identify bottlenecks or challenges and suggest practical solutions to address them.
• Collaborate with the Alumni Staffing Manager and other teams to refine onboarding procedures, ensuring alignment with organizational goals.

• Work closely with recruiting teams, national offices, ship leadership, and resource managers to ensure alumni are well‑informed and matched with the right opportunities.
• Ensure smooth communication and handoffs between departments, addressing any gaps or misunderstandings that may arise during the onboarding process.
• Collaborate with ship leadership and resource managers to ensure alumni are prepared and aligned with the specific needs of their next volunteer assignment.
• Partner with the broader volunteer experience team to maintain a consistent approach to onboarding that integrates volunteer satisfaction and operational needs.

• Provide training and guidance to alumni volunteers on onboarding requirements, expectations, and available resources.
• Deliver clear, consistent communication to alumni throughout the onboarding process, ensuring they are well‑informed and confident about the next steps.

• Serve as a point of contact for alumni volunteers who need assistance during the onboarding process, troubleshooting issues, answering questions, and providing guidance.
• Ensure that alumni have a clear understanding of the requirements and expectations for their upcoming assignments, offering support where needed…