Customer Support Engineer; EEP

Job # EEP
25412

Job Title Customer Support Engineer

Office Location Brookshire, TX

Business Function/Department Power Electronic Systems / Quality & EHS

General Role Description

Provide warranty engineering, including technical and parts support, for the Technical Services team.

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary.
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues.
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices.
• Track monthly warranty costs for assigned business unit and report to manager.
• Prepare and issue Service Advices for trouble shooting to clients and field engineers.
• Maintain current safety qualifications and comply with company and client safety requirements.
• Resolve supplier product failures in a timely and cost-effective manner.
• Respond to client issues outside of standard business hours when necessary.
• Investigate suggested field changes, report problems, and recommend solutions to the parent company.

• Bring full effort to bear on tasks assigned by manager.
• Give manager best advice.
• Give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager.
• Exemplify Company Core Values:
  Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience.
• 3 years’ experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments.
• Demonstrated knowledge of power conversion and distribution transformers.
• Demonstrated presentation skills.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook.
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice.

• Master of science in electrical, mechanical, or related engineering field.
• Proficiency in Japanese and English languages, both oral and written.
• Working knowledge of ISO 9001:2015 quality management standards.
• Demonstrated experience in photovoltaic inverter power generation.

Link to TMEIC Corporation Americas website:

EEO/AA/M/F/Vet/Disability Employer