Field Services Support Specialist; EEP

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Evaluate and process warranty requests, replacements, and claims, expediting as necessary

Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

Track monthly warranty costs for assigned business unit and report to manager

Prepare and issue Service Advices for trouble shooting to clients and field engineers

Maintain current safety qualifications and comply with company and client safety requirements

Resolve supplier product failures in a timely and cost- effective manner

Respond to client issues outside of standard business hours when necessary

Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values:
Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

• Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Master of science in electrical, mechanical, or related engineering field

Proficiency in Japanese and English languages, both oral and written

Working knowledge of ISO 9001:2015 quality management standards

Demonstrated experience in photovoltaic inverter power generation