TPWD - Customer Service Representative ; Fluctuating

Position: TPWD - Customer Service Representative I (Fluctuating Hours)
Location: Daingerfield

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

BENEFITS

Texas Parks and Wildlife offers generous paid time off, group insurance, retirement and pension, frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K and 457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return‑to‑Work Program. Health insurance is available after a 60‑day waiting period.

APPLICATION REQUIREMENTS

• Job Title
• Dates of employment (month/year)
• Hours worked per week
• Name of Employer, Supervisor and Phone Number
• Description of duties performed
• Volunteer experience is counted toward any experience requirement.
• Part‑time experience is prorated; include hours worked for part‑time/temporary/seasonal experience.
• Omission of data can be grounds for disqualification; state "unknown" for incomplete fields.
• College transcripts are required at the time of interview if education is used to meet minimum requirements.
• Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
• WIT applicants must complete supplemental questions on CAPPS Recruit.

MILITARY EMPLOYMENT PREFERENCE

Please attach required documentation at the time of application for military employment preference.

• Veteran DD214 showing honorable discharge or statement of service.
• Surviving spouse of a veteran who has not remarried – marriage certificate and DD Form 1300 or appropriate documentation.
• Orphan of a veteran killed while on active duty – birth certificate and DD Form 1300 or appropriate documentation.
• Spouse of a member of the US Armed Forces/Texas National Guard serving on active duty – marriage certificate and copy of spouse's active‑duty military orders.
• Spouse of a veteran with disability who is the primary income for household – marriage certificate, veteran DD214 and VA benefits summary letter showing disability rating.

HIRING CONTACT

Katherine Wolf , Katherine.

Wolfas.gov

PHYSICAL WORK ADDRESS

Daingerfield State Park, 455 Park Road 17, Daingerfield, TX 75638

GENERAL DESCRIPTION

Under the direction of the Office Manager/Team Leader, this position performs entry‑level to routine customer service work. Responsibilities include daily operations of revenue collection and accounting, automated registration and reservation of visitors, answering telephones, preparing correspondence and reports, performing general cleaning of park headquarters and park store, and performing additional duties as assigned. The position may fluctuate between full‑time and part‑time hours based on operational needs.

MINIMUM

QUALIFICATIONS

Education – High School diploma or GED.

Experience – No experience required.

Licensure – Must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS

Experience – One year of experience in general clerical, cash handling or customer service.

KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge of general office procedures, administrative and clerical procedures, basic math calculations, accounting and revenue collection.

Skill in using MS Word, Excel and Outlook; effective verbal and written communication; standard office equipment; basic report writing; quality customer service; establishing effective work relationships; accurately handling cash; handling multiple tasks; general routine office cleaning; working independently with little supervision; team member; preparing and maintaining detailed records, files and reports; responding to public inquiries; conducting work activities in accordance with TPWD safety program.

WORKING

CONDITIONS

Required to work 10–40 hours per week, including various schedules; adjust to changing schedules; conform to TPWD dress and grooming standards; work rules and safety procedures; position fluctuates between part‑time and full‑time; may be required to operate a State vehicle; travel 5% with possible overnight stays; non‑smoking environment.

EEO STATEMENT

TPWD is an equal opportunity employer.

APPLICATION AID

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