Dispute Analyst

Job Title: Dispute Analyst

Location: Waller, TX

Compensation: $21.00 - $23.00 per hour

Job Type: Contract-to-Hire

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

We are seeking a detail-oriented Credit & Collections Administrative Assistant to join our client's credit and collections department in Waller, TX. This role is primarily administrative and focuses on running dispute reports, distributing them to branch locations for resolution, and coordinating with Credit Analysts to ensure resolved disputes are monitored for payment and followed up on appropriately. The ideal candidate is organized, has strong data entry and reporting skills, and is comfortable communicating with multiple departments in a fast-paced environment.

• Run dispute reports to identify outstanding customer disputes requiring resolution
• Distribute reports to the appropriate branch locations for review and follow-up
• Track outstanding disputes and monitor progress toward resolution
• Follow up with branch personnel to ensure disputes are addressed in a timely manner
• Maintain accurate records of dispute statuses and resolutions

• Forward resolved disputes to Credit Analysts for continued account monitoring
• Assist with tracking outstanding balances and monitoring payment statuses
• Support Credit Analysts with follow-up on resolved disputes to help ensure timely payment
• Provide administrative assistance with collection efforts as needed
• Communicate updates and outstanding items to the appropriate team members

• Maintain organized documentation related to disputes, resolutions, and account activity
• Perform data entry and update internal systems with accurate information
• Assist with generating reports and maintaining tracking spreadsheets
• Communicate with branch locations and internal departments to obtain updates and resolve outstanding items
• Provide general administrative support to the credit and collections department
• Help ensure information is accurate, complete, and communicated to the appropriate parties

• Previous administrative, data entry, or clerical experience preferred
• Credit, collections, accounts receivable, or dispute resolution experience is a plus
• Proficiency in Microsoft Excel and Microsoft Office preferred
• Strong attention to detail and organizational skills
• Excellent communication and follow-up abilities
• Ability to manage multiple tasks, track outstanding items, and meet deadlines
• Comfortable working with reports, spreadsheets, and internal systems
• Ability to work collaboratively with branch locations and the credit and collections team

Addison Group is an Equal Opportunity Employer.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.