Certified Pharmacy Technician - CARE

Join to apply for the Certified Pharmacy Technician - CARE role at Anew Health

Anew Health is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs wherever they call home. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services, pharmacy benefit management, and specialized support for the Program of All-Inclusive Care for the Elderly.

With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure Exact Care’s patients receive quality care. You will work in a closed‑door pharmacy environment, speaking with patients, doctors, and facilities over the phone, and managing various stages of patient care and contact. This is an office (or remote) based, cubicle environment focused on phone‑based pharmacy work.

• Provide an exceptional customer service experience each day in a phone‑based environment.
• Enter a high volume of data; process prescription information with speed and accuracy.
• Utilize sound drug knowledge to receive prescription authorizations, clarifications, or transfers.
• Perform claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks; make outbound calls to patients.
• Work through current case queues to solve patient care issues.
• Serve as a liaison between clinical pharmacists and other medical professionals on behalf of patients.
• Partner with technicians and pharmacists to ensure new patients are successfully onboarded.
• Maintain patient records with strong attention to detail and confidentiality.
• Retrieve all prescription information accurately and verify through doctor calls.
• Place welcome calls to newly onboarded patients and establish a trusted point of contact.
• Place outbound calls to patients to create, maintain, or update medication profiles.
• Serve as backup support during periods of higher patient call volume.
• Assist with patient questions over the phone.
• Perform in a high‑volume, fast‑paced environment to support Exact Care’s nationwide patient base.
• Other tasks as required.

• Comfortable working in a phone‑based environment.
• Ability to work independently and be self‑motivated.
• Strong drug knowledge and pharmacy billing knowledge.
• Ability to utilize multiple software programs for medication authorizations, clarifications, and transfers.
• Exceptional customer service skills; ability to service doctors, pharmacists, and patients over the phone.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a compliant manner.
• Ability to exhibit Exact Care Pharmacy’s Core Values in daily work.

• Must be 18+ years of age.
• High school diploma or GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Maintain a pharmacy technician registration with State Board of Pharmacy.
• Ability to perform in an office‑based or remote setting requiring sitting at a desk 90% of the time.
• Ability to work on‑site in the Valley‑View, OH office.

Anew Health offers a comprehensive benefit package for full‑time employees, including medical, dental, and vision coverage; flexible spending accounts; company‑paid life insurance; short‑term disability; voluntary benefits; a 401(k) plan; paid time off; and paid holidays. Medical, dental, and vision coverage are effective 1st of the month following the date of hire.

Anew Health provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in the state where they are seeking employment. Applicants are encouraged to self‑identify confidentially when applying. Local applicants are encouraged to apply. Anew Health maintains a drug‑free work environment. Applicants must be eligible to work in this country.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care