Frontier Mental Health Case Manager

Join to apply for the Frontier Mental Health Case Manager role at Permia Care (formerly Permian Basin Community Centers, MHMR)

Salary
: $20.65 per hour. Sign on bonus may be available.

Shift
: M-F 8am - 5pm; may require a flexible work schedule;
Assigned work hours may change as the needs of the agency and clients change

Driving required
: Y

Settings
: office, field

The Mental Health Case Manager provides case management for individuals with severe mental illness, coordinating services and advocating for the patient to improve quality of life. This position teaches skills to the patient to help them cope with their mental illness.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience

Required:

At least 1 year experience in mental health field preferred.

Registration, Certification, Licensure or other Qualifications

Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to Permia Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP Certification within 6 months of hire.

• Deliver prescribed services in accordance with State and MCO standards.
• Provide timely assessment, recovery planning and service delivery to assigned clients.
• Deliver crisis services.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures, rules and regulations.
• Perform all work functions and interactions using a trauma informed approach.
• Display professionalism when representing Permia Care and the program in the community.
• Maintain compliance with legal requirements and company policies and procedures.
• Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
• Complete all training as assigned prior to due date.
• Other duties as assigned.

• Fill in for other MH staff as needed.
• Provide translation, if applicable.
• Participate in team meeting or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in work groups and committees as assigned.

• Advanced knowledge of mental illness and treatment.
• Knowledge of relevant Texas Administrative Code, State Performance Contract and UM Guidelines.
• Knowledge of HIPAA and ability to protect confidentiality.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing.
• Exceptional customer service skills, including positive attitude.
• Dependable attendance and punctuality.
• Knowledge of trauma informed theories, principles and practices.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in…