Frontier Crisis Response Specialist

Job Number: 228

Location:
Ft Stockton

Supervises: N

FLSA:
Non-Exempt

Division: MH

Salary: $20.65 per hour. Sign on bonus may be available.

Shift: 5 days on, 5 days offshifts, on call;
Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:

The Crisis Response Specialist is responsible for response to mental health crisis calls from Law Enforcement,Emergency Room, and the Permia Care Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting concerns, assessing neededinterventions, initiating appropriate crisis intervention services, resolvingcrisis situations, and facilitating entrance into Crisis respite facilitieswhen appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in theleast restrictive and most appropriate environment.

This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary.

The Crisis Response Specialist will be responsible for crisis coverage on a 5 days on, 5 days off rotation asset by supervisor, including days, nights, weekends and holidays. All duty timemay be served from the location of the worker's choice but must remain in thearea at all times while on call. This position requires travel to other counties in West Texas, including in adverseweather.

This position works independently,under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHERQUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine,nursing, rehabilitation, counseling, sociology, human growth and development,physician assistance, gerontology, special education, educational psychology,early childhood education or early childhood intervention or a bachelor'sdegree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year experience in mental healthfield preferred.

Registration, Certification,Licensure or other Qualifications Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable toPermia
  
  Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve on crisis rotation as scheduled.
• Respond, by phone, to all crisis calls within 10 minutes.
• Make face-to-face responses, when indicated, within 1 hour.
• Provide intervention that ensuresleast restrictive setting.
• File Emergency Detention applicationsappropriately.
• Exercise clinical judgment incrisis situations.
• Serve as a fill-in for othercrisis staff when needed.
• Provide follow-up for individuals who were treated for crisis.
• Complete all crisis logs and service documentation before ending shift.
• Remain compliant with Medicaid and State documentation standards.
• Complete documentation necessary to assign contact or registered status (as indicated) to all non-Permia Careclients.
• Scan and upload documentation into
  
  EHR.
• Maintain utilization data onservices provided as assigned by supervisor.
• Apply the Medicaid coveredservices for this position, the proper application of these services, and thecodes used to describe these services.
• Work with all members of the Crisis Services team to ensure quality and appropriate use of services forpersons in crisis.
• Develop and maintains positiverelationships with law enforcement.
• Develop and maintains positiverelationships with judiciary.
• Develop and maintains positiverelationships with hospital personnel.
• Participate in quality assurance and utilization review process.
• Discharge clients as needed.
• Meet unit performance measures ortargets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designatedcaseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected healthinformation in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliablephysical on-site attendance. Regular attendance, dependability, and promptnessare required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect,and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors,co-workers and visitors by demonstrating cooperative, courteous and respectfulbehavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in atimely manner.
• Answer phone, collect phonemessages and respond to requests timely…