Frontier Crisis Response Specialist

Salary: $20.65 per hour. Sign on bonus may be available.

Shift
: 5 days on, 5 days offshifts, on call;
Assigned work hours may change as the needs of the agency and clients change

Driving required
: Y

Settings
: office, field

The Crisis Response Specialist is responsible for response to mental health crisis calls from Law Enforcement, Emergency Room, and the Permi Care Crisis Hotline. This position provides emergency services to individuals in the community by defining presenting concerns, assessing needed interventions, initiating appropriate crisis intervention services, resolving crisis situations, and facilitating entrance into Crisis respite facilities when appropriate. The Crisis Response Specialist is responsible for ensuring persons in crisis are treated in the least restrictive and most appropriate environment.

This position develops and maintains positive working relationships with law enforcement, hospital personnel and the judiciary.

The Crisis Response Specialist will be responsible for crisis coverage on a 5 days on, 5 days off rotation asset by supervisor, including days, nights, weekends and holidays. All duty time may be served from the location of the worker's choice but must remain in the area at all times while on call. This position requires travel to other counties in West Texas, including in adverse weather.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience

Required:

At least 1 year experience in mental health field preferred.

Registration, Certification, Licensure or other Qualifications

Required:

• Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to Permi Care's insurance requirements.
• Required to pass criminal history and background checks as well as pre-employment drug screen.
• Must obtain QMHP certification within 6 months.

• Serve on crisis rotation as scheduled.
• Respond, by phone, to all crisis calls within 10 minutes.
• Make face-to-face responses, when indicated, within 1 hour.
• Provide intervention that ensures least restrictive setting.
• Exercise clinical judgment in crisis situations.
• Serve as a fill-in for other crisis staff when needed.
• Provide follow-up for individuals who were treated for crisis.
• Complete all crisis logs and service documentation before ending shift.
• Remain compliant with Medicaid and State documentation standards.
• Complete documentation necessary to assign contact or registered status (as indicated) to all non-Permi Care clients.
• Scan and upload documentation into EHR.
• Maintain utilization data on services provided as assigned by supervisor.
• Apply the Medicaid covered services for this position, the proper application of these services, and the codes used to describe these services.
• Work with all members of the Crisis Services team to ensure quality and appropriate use of services for persons in crisis.
• Develop and maintain positive relationships with law enforcement.
• Develop and maintain positive relationships with judiciary.
• Develop and maintain positive relationships with hospital personnel.
• Participate in quality assurance and utilization review process.
• Discharge clients as needed.
• Meet unit performance measures or targets.
• Maintain assigned caseload of individuals with mental illness.
• Coordinate services to designated caseload.
• Enter accurate and appropriate documentation of services within timeframe required.
• Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
• Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
• Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
• Adhere to the Code of Conduct and Standards of Behavior policy requirements.
• Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
• Communicate regularly with supervisor.
• Open and process mail/email in a timely manner.
• Answer phone, collect phone messages and respond to requests timely and accurately.
• Maintain safe and clean working environment by complying with procedures,…