Registration Specialist

Greet and assist patients and provide exceptional customer service in person and over the phone. Ensure that all patient information, appointments, and follow-ups are accurate, complete, and timely. Collects co-pay and patient payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Communicate and treat patients in a professional, honest, fair, and respectful manner at all times.

Maintain HIPAA required and all other confidentiality while working with confidential matters on a daily basis.

Collect payments from patients for processing.

Explain to patients’ terms for repayment structures, payment policies, and insurance coverage.

Answer any questions patients may have about their account.

Check patients in when arriving for appointments.

Enter payer information into established software system accurately and completely.

Manage various types of paperwork and other clerical duties.

Answer and make phone calls to address patient inquires and schedule appointments.

Resolve any issues regarding the patient’s account.

Document insurance information, personal information, payment methods, and other important patient information accurately and appropriately communicate that information.

Retrieve status information from payer websites.

Communicate with third party payers to obtain current account status information.

Complete accounts receivable and other various reports.

Register patients for laboratory and x-ray services.

OTHER SIGNIFICANT REQUIREMENTS:

Maintain confidentiality on a daily basis.

Work well with other employees.

Perform other functions and tasks as assigned.

WHY EHD?

PEOPLE FIRSTOur staff is our most valued asset. Electra Hospital District operates eleven businesses that work as a team to provide complete continuity of care for our patients. We know that people make the difference and consider our team members the best in the business.

BENEFITS & COMPENSATION It takes the best of the best to provide superior patient care. Our employees make a difference in our quality care, and we reward them for their dedication. We offer competitive, market-driven compensation and benefit plans.

CULTURE & SUPPORTWe believe that the best patient care comes from happy employees. At Electra Hospital District, we strive to create a family culture with open lines of communication. A dedicated employee appreciation committee provides year-round fun at all our locations.

EDUCATION:

High school diploma or equivalent required.

EXPERIENCE:

Two years of medical reception or patient account experience required.

PERSONAL

JOB-RELATED SKILLS:

Computer and basic mathematical skills to be able to calculate figures and amounts. Must possess excellent customer service skills. Effective oral and written communication skills. Familiar with operating computers and ability to utilize computer systems.

LICENSURE, REGISTRY,

CERTIFICATIONS:

N/APHYSICAL AND MENTAL REQUIREMENTS:
Duties of the position require intermittent walking, sitting, and standing. Long periods of sitting required. Some bending, stooping, and reaching is required with the lifting/carrying of items on occasion up to 25 pounds. The ability to comprehend and follow written and verbal instructions.