Patient Access Representative

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Patient Access Representative

Screens and refers all incoming calls and office visitors to ensure that accurate and timely office communications are facilitated and that office is maintained in a positive manner.

• Greets and assists guests, visitors, patients, and other personnel.
• Answers multi line telephone routing calls to the appropriate area and taking and delivering.

• Accurately types or generates reports, logs, or other special projects as assigned by the supervisor.
• Schedules patient appointments in scheduling system.
• Maintains daily statistics for Extended Care Services.

• Communicates positively and respectfully to audience (coworkers, patients, physicians, and others)
• Performs required tasks without prompting and adjusts appropriately to situations.
• Adheres to the attendance policy.
• Follows District and Department Policies.
• Attends required meetings and in-services
• Participates in Hospital District Safety Program and QA Programs
• Uses time and resources wisely.
• Maintains HIPAA, keeping patient and hospital confidentiality
• Maintains adequate supplies of items needed to perform job, orders, or reports low items to supervisor.
• Practices proper phone etiquette, identifying self and department.
• Reports adverse events regarding patients, guests, or self to supervisor immediately.

• intermittent sitting and standing
• pushing pulling
• lifting/carrying