Assistant Director of Event Services

Description Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team.

What are you waiting for?

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• Retail and Dining at Horseshoe Bay Resort
• Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

* Privileges based on occupancy and business levels

Facilitate planning with corporate, social, Horseshoe Bay Resort members, and internal clients to ensure customer satisfaction and optimized revenue for the resort. Responsibilities include coordinating, planning, and communicating all details for group functions to appropriate resort departments, on‑site management of events, and billing and follow-up post‑event.

• Coordinate all group activities between Event Management, Department Heads, and Managers of Horseshoe Bay Resort.
• Perform pre‑function activities such as on‑site tours, menu tasting/planning sessions, Banquet Event Orders, estimates, diagrams and activity coordination between all departments.
• Coordinate function activities with management personnel, service personnel, recreational professionals, accounting personnel and outside vendors.
• Attend all required meetings (BEO, WEPM, Staff, SCRUB, EM Dept).
• Meet all internal deadlines for completion of paperwork, or follow procedures for pop‑ups, revisions, etc.
• Maintain professional composure in high‑stress situations, make last‑minute changes, and develop strong and concise written and oral communication with other departments.
• Follow all Resort rules and policies concerning club and group functions.
• Maintain confidentiality and currency of client files.
• Perform mail‑out duties, such as thank‑you letters, comment letters, re‑booking reminders, etc.
• Assist with billing responsibilities.
• Maintain knowledge of industry trends, and bring new ideas to the resort.
• Issue department reports as required and scheduled.
• Solicit and book corporate, golf, member, social and weddings events whenever possible.
• Participate in sales training activities to increase amenity usage and department revenue.
• Assist in developing department budget and marketing plan and succession planning.
• Supervise work performed by CSM’s, Administrative Assistant and perform annual job review and any other required documentation for that position.
• Monitor weekly Time Saver Reports for hourly employees and ensure payroll is in line.

• Bachelor’s or Associate’s Degree with emphasis in Hospitality preferred; or 2‑5 years of equivalent experience.
• 5+ years of Hotel/Resort Management experience highly recommended.
• Phone etiquette is a must.
• Superb communication skills both verbally and via email are required.
• Access, input, and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook). Experience…