Residential Concierge Manager - Waters Condos

Horseshoe Bay Resort's Condo Rental Program is looking to add a team member! The Residential Concierge will cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre‑arrival grocery shopping, and placement of requested amenities.

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short‑term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team.

What are you waiting for?

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

• Retail and Dining at Horseshoe Bay Resort
• Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

* Privileges based on occupancy and business levels

The primary purpose of this position will be for the Residential Concierge to cater to our premium Waters Lakeside condominium guests and create an exceptionally tailored experience. Tasks to include arranging accommodations, recommending local dining and entertainment, coordinating transportation, pre‑arrival grocery shopping, and placement of requested amenities.

Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Proficient use of Microsoft Office Suite (Word, Excel, etc.) for documentation, reporting, and correspondence.
• Respond to all voicemails and emails before the end day.
• Review next day’s arrivals for accuracy.
• Walk through the next day’s Owner and VIP arrivals.
• Perform rental unit Inspections.
• Audit all upcoming reservations 1 week prior.
• Inspect all upcoming requests 2 weeks ahead.
• Supporting unit Owners, aiding in account monitoring, and assisting in maximizing unit occupancy and revenue generation.
• Will need to make contact with upcoming reservations prior to arrival to coordinate any requirements (reservations, groceries, transportation, etc.).
• Distribute weekly updates/reports to Manager.
• Review Property Rental sites of improper references to our facility.
• Notify manager of those advertising our facility without permission.
• Review website and marketing materials to ensure accuracy.
• Submit Purchase Orders to Manager for PAR items or new unit set up items.
• Assist Departments with sales training/site tours/overall guest satisfaction.
• Assist Rental Program Manager with special projects.
• Schedule repairs and maintenance as necessary with follow ups.
• Represent the Horseshoe Bay Resort in a professional manner to clients, other associates, and potential clients at every opportunity.
• Maintain proper lines of…