Guest Room Attendant

Guest Room Attendant – Horseshoe Bay Resort

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

Definition:
Prompt, courteous service and delivery of all room service orders. Maintains positive room service image through individual appearance and presentation in all areas of guest contact and through cleanliness of work areas and equipment.

• Follow all Horseshoe Bay Resort policies and procedures.
• Report to work on scheduled days at the scheduled time.
• Report to work in designated uniform following all appearance standards.
• Check out with supervisor before leaving station or the floor, for any reason.
• Follow all safety policies to ensure a safe work area.
• Honor all reasonable work‑related requests made by a manager or supervisor to achieve complete guest satisfaction and service throughout the Tower, Palm Villa, and Waters.
• Follow all standard procedures in serving the guest, as outlined in training manual and standards manual.
• Maintain station in accordance with standards, at all times.
• Develop a complete knowledge of menus, dish and glassware service and utilize that knowledge in the service of the guest.
• Promote and practice aggressive hospitality by consistently displaying best practices.
• Utilize suggestive selling techniques by displaying menu knowledge with use of proper word pronunciations and vocabulary.
• Learn and correctly use the Point of Sale equipment and follow procedures.
• Complete all daily and weekly assigned side work throughout shift.
• Participate in daily pre‑shift line‑ups and menu classes.
• Attend quarterly trainings and monthly meetings or as designated by company.
• Practice and actively participate in team work.
• Check guest room corridors, elevator landings for trays when returning from delivering orders.
• Clean and breakdown trays in dish area, watching for un‑used and clean condiments, salt, pepper, and sugar – Due to Covid‑19, only non‑paper condiments to be sanitized and returned to room service area.
• Insure oncoming shift has adequate supply of china/glassware/silverware, carts, trays, napkins, condiments: sugar, salt and pepper, etc.
• Ensure room service golf carts are emptied from trash, and equipment, cleaned and returned to designated location.
• Communicate any equipment issues to management.

• Must be 18 years or older.
• Current TABC certification.
• Current Food Handler certification.
• Legible writing.
• Neat appearance, able to meet standards of appearance.
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
• Outgoing personality.
• Honesty and integrity.
• Good physical health.
• Ability to work well with others.
• Organized, efficient and a fast worker.
• Ability to accommodate flexible hours; business operates seven days a week, 24 hours a day.
• Physical & mental requirements: regularly lift and/or move up to 10 pounds; frequently lift and or move up to 50 pounds; walk daily routine; ascend/descend stairs daily; communicate and disseminate information accurately; comprehend reading materials.

• Medical, Dental, Vision Insurance.
• Paid vacation, paid Holidays.
• 401(k) plan with employer match.
• Long and short‑term Disability.
• Major Illness Insurance.
• Accident Insurance.
• Limited access to some resort amenities (Golf, etc).
• Retail and dining discounts; discounts at all Crescent Hotels & Resorts properties.
• Associate housing and shuttle service.
• Weekly meal subsidies.
• Golf and Amenity Privileges*.
• Associate discounts.
• Health Insurance;
  Medical, Dental, and Vision plans for full‑time roles.
• Critical Illness and Accident plans.
• Associate Relief Fund.
• Privileges based on occupancy and business levels.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Management and Manufacturing.
• Industries:
  Hospitality.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.