Valet Attendant

• Employee Type Part Time

The Overnight Valet Attendant/Driver is responsible for providing courteous, professional, and efficient valet services to hotel guests by greeting arriving and departing guests, safely parking and retrieving guest vehicles, maintaining the front drive and parking areas, and assisting guests with directions and general hotel information.

This position is responsible for maintaining accurate vehicle and key records, protecting guest vehicles and property, responding to guest requests, and providing a welcoming first and last impression of the hotel. The Valet Attendant/Driver may also assist with Bell Services and Trolley Driver duties as operationally needed and must maintain a professional, safety-focused, and service-oriented presence at all times.

1. Ensure compliance with applicable laws, regulations, hotel policies, procedures, and safety requirements.

2. Provide the highest possible standard of guest service by listening and responding to guest concerns, questions, and requests in a courteous and attentive manner.

3. Promote complete guest satisfaction through professional, efficient, and personalized valet and front-services assistance.

4. Greet arriving and departing guests in a friendly and professional manner.

5. Safely receive, park, retrieve, and deliver guest vehicles in accordance with established valet procedures and safety standards.

6. Maintain the front drive, valet area, and assigned parking areas in a clean, organized, safe, and orderly condition.

7. Direct motorists to appropriate parking areas or spaces using hand signals, flashlights, signage, or other approved methods as necessary.

8. Monitor assigned parking areas and remain alert to potential vehicle damage, theft, suspicious activity, hazards, or other security concerns.

9. Receive numbered vehicle tags from guests, accurately locate assigned vehicles, and retrieve and deliver vehicles promptly.

10. Provide guests with clear instructions and assistance when they are locating their vehicles or navigating the hotel property.

11. Lift, position, and remove barricades or other approved equipment used to open or close designated parking areas.

12. Maintain a working knowledge of the hotel layout and be able to provide accurate directions to guestrooms, restaurants, meeting areas, pool, parking areas, and other hotel facilities.

13. Provide guests with general information necessary to enjoy their stay and respond appropriately to questions regarding hotel services and amenities.

14. Provide directions and general information regarding local attractions, restaurants, points of interest, transportation options, and other guest needs.

15. Make appropriate recommendations regarding local restaurants, points of interest, transportation, and other services based on available hotel-approved information.

16. Follow up on guest requests, questions, concerns, and service issues and communicate unresolved matters to the appropriate supervisor.

17. Utilize the designated parking application or system to accurately inventory, track, and maintain vehicle counts.

18. Ensure the security and proper handling of guest vehicles, vehicle keys, parking equipment, and hotel property.

19. Securely store, log, and maintain accountability for all guest vehicle keys in accordance with established procedures.

20. Verify that all guest vehicle keys are properly accounted for and secured at the end of each shift.

21. Complete required end-of-shift reports, including vehicle counts, incidents, key counts, discrepancies, and other assigned information.

22. Report vehicle damage, accidents, lost keys, security concerns, guest incidents, or other unusual occurrences immediately through the…