Front Office Manager

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well‑b Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Canyon Ranch Austin is seeking a passionate and service‑oriented Front Office Manager to join our pre‑opening leadership team. This role will be responsible for building, leading, and inspiring the Front Office operation while creating exceptional arrival, departure, and in‑stay experiences that reflect Canyon Ranch's commitment to luxury hospitality and transformational wellness. The Front Office Manager will oversee Front Desk, Guest Services, Experience Planners, PBX, Transportation Coordination, and resort communications functions, ensuring every guest interaction is personalized, seamless, and aligned with Forbes Travel Guide Five‑Star standards.

During pre‑opening, this leader will play a critical role in recruiting talent, developing operating procedures, training colleagues, and preparing the Front Office team for a successful launch. The ideal candidate is a hands‑on luxury hospitality leader who thrives in a guest‑facing environment and believes that genuine connections and attention to detail create unforgettable experiences.

• Assist with all Front Office pre-opening activities including departmental planning, operational readiness, recruitment, onboarding, and training.
• Develop and implement Front Office Standard Operating Procedures (SOPs), service standards, and departmental workflows.
• Participate in the selection, hiring, and onboarding of Front Office colleagues and supervisors.
• Collaborate with Learning & Development to create and deliver Front Office training programs, service culture workshops, and systems training.
• Support the implementation and testing of property management systems, guest communication platforms, PBX systems, transportation scheduling tools, and operational technology.
• Participate in opening simulations, service rehearsals, and guest journey mapping exercises.

• Lead daily operations of the Front Desk, Guest Services, PBX, Transportation Coordination, and related guest-facing functions.
• Ensure smooth and efficient guest arrivals, departures, room assignments, billing accuracy, and guest requests.
• Monitor room inventory, room status, arrivals, departures, VIP guests, and special accommodations.
• Maintain a highly visible presence in guest areas and serve as a primary point of contact for guest interactions.
• Actively manage service recovery efforts and resolve guest concerns promptly and professionally.
• Partner closely with Housekeeping, Engineering, Wellness, Spa, Food & Beverage, and Security to ensure seamless guest experiences.

• Champion Canyon Ranch service culture and Forbes Travel Guide Five‑Star standards in every guest interaction.
• Ensure all colleagues consistently deliver personalized, anticipatory, and engaging service.
• Conduct daily service observations, coaching sessions, and quality…