RESEA Case Manager

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Salary: $17.51 - $21.00 per hour

Primary Objectives of Position: A RESEA Case Manager is responsible for providing integrated workforce planning services, assisting job seekers in their employment journey, and ensuring compliance with program requirements.

• Outreach and Engagement
  • Conduct outreach to potential program participants, explaining the benefits and requirements of the RESEA program, and connecting job seekers to resources.
• Individual Employment Plans
  • Assist job seekers in creating and implementing individualized employment plans tailored to their skills and career goals, interviewing to assess needs, and exploring employment opportunities and training options.
• Career Advisement
  • Provide career counseling and advisement, including referrals to jobs, placement in training or educational programs, and retention services, coaching job seekers on effective presentation to employers.
• Documentation and Compliance
  • Accurately document job seeker interactions through case notes in , ensuring case files meet or exceed programmatic requirements and maintain up-to-date records.
• Facilitation of Services
  • Facilitate program orientations, schedule meetings with customers, and provide information about available jobs based on customers' skills and interests; perform visits to homes, training sites, and employment sites as needed.

• Develop and maintain contact with service providers to ensure job seekers receive necessary support and resources.
• Identify job seeker barriers and refer to appropriate internal or external resources.
• Acquire and maintain knowledge of market research tools and industry trends to guide job seekers toward placement or education opportunities.
• Ensure case files meet or exceed programmatic requirements.
• Utilize extreme customer service behaviors in all interactions with internal and external customers.

Other

Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate, including work schedules and overtime.

Physical Demands/Work Environment: Physical requirements include carrying/​lifting up to 5 pounds frequently; up to 10 pounds regularly; and up to 25 pounds occasionally. Work is primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme customer service focus; learning orientation; communication proficiency; teamwork orientation; technical capacity; critical thinking.

• Education:
  
  Bachelor’s degree or equivalent experience is required. Preferred specializations:
  Human Resources, Communications, Business, Psychology, or closely related field.
• Experience:
  
  Previous experience in workforce development and/or case management is preferred.
• Skills/Abilities:
  Understand recruitment, data entry, and customer requirements; follow program policy; know employment recruiting practices; engage, understand, and respond to business account needs; proficient with Microsoft Office; excellent verbal and written communication; accurately document customer interactions; experience with State Employment Database preferred; knowledge of industry-specific business practices; ability to work in a fast‑paced and diverse environment; strong familiarity with regulatory entities and relevant guidance.

Insurance:
Health, Life, Dental and Disability; PTO;
Paid Holidays; 401K;
Flexible Spending Account;
Tuition Assistance.