Manager, Customer Success

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Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co‑pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data, all in the service of creating the most human processes and experiences for customers and employees.

As a member of Uniphore’s Customer Success team, the Customer Success Manager will be a hands‑on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore’s AI‑powered solutions—especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day‑to‑day execution that drives customer outcomes. You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value.

You will own the execution of success plans, manage cross‑functional work streams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform.

• Lead driving day‑to‑day execution of onboarding, configuration, deployment, and adoption activities.
• Roll up your sleeves to validate data flows, troubleshoot platform issues, review AI model outputs, and partner with technical teams to ensure integrations and workflows are functioning as expected.
• Build and execute detailed customer success plans including timelines, resource planning, dependency management, and measurable outcomes.
• Conduct hands‑on platform walkthroughs, training sessions, and user enablement workshops to drive adoption across Martech, Adtech, and CDP use cases, across several verticals in existing customer base.

• Work directly with product and engineering teams to improve telemetry, support data ingestion, and ensure customers have clean and actionable data feeding AI workflows.
• Monitor platform usage and customer KPIs in real time, proactively identifying and resolving blockers before they impact outcomes.
• Help customers configure audiences, journeys, activation triggers, and AI‑driven insights within CDP and Mar Tech ecosystems.
• Participate actively in AI solution deployments—review AI performance, help refine models, and ensure AI outputs integrate seamlessly into the customer’s operational processes.

• Executing day‑to‑day interactions with customer teams—from end users to C‑suite—ensuring clarity, documentation, and alignment at every stage.
• Manage and expand multi‑tiered customer relationships ensuring value is delivered and agreed at all levels of customer stakeholders, influencers and decision makers.
• Lead recurring working sessions, backlog reviews, prioritization discussions, and feature adoption plans.
• Prepare and deliver structured executive business reviews with clear metrics, outcomes, and recommended actions.

• Track value realization metrics such as adoption, engagement, efficiency gains, campaign performance lift, revenue impact, retention, and customer health scores.
• Build dashboards or reports that translate platform usage into business impact.
• Identify expansion opportunities by recognizing gaps and proposing concrete use cases, enhancements, or new modules.

• Coordinate closely with Sales, Product, Engineering, and Delivery to ensure…