Senior ServiceNow Developer

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting‑edge modeling and digital technology and our genuine commitment to people. Our work spans high‑growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people‑focused culture, prioritizing the well‑being of our employees, clients, and the communities we serve.

We partner with clients to deliver smart, data‑driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future.

• Design and develop complex Service Now applications, including custom scoped apps, modules, and advanced configurations.
• Build and enhance workflows, Flow Designer flows, business rules, UI policies, client scripts, Script Includes, and custom widgets.
• Develop integrations with external systems using REST/SOAP APIs, MID Server, Integration Hub, and automation tools.
• Implement and maintain ITSM processes (Incident, Problem, Change, Request, CMDB) and extend into ITOM, ITAM, HRSD, and CSM as needed.
• Configure and maintain Service Portal/Employee Service Center interfaces, catalog items, and record producers.

• Provide architectural guidance on Service Now design, performance standards, and long‑term platform strategy.
• Ensure code quality through peer reviews, reusable code patterns, and best‑practice implementation.
• Maintain platform security, ACLs, roles, and data protection policies.
• Manage update sets, system migrations, and release planning across non‑prod and production instances.

• Support CMDB architecture, data model design, and CI class normalization.
• Assist in configuration and troubleshooting of Discovery patterns, probes, sensors, and Service Mapping.
• Collaborate with infrastructure teams to ensure accurate CI data and integration health.

• Lead technical implementation efforts for new modules and cross‑functional Service Now projects.
• Partner with process owners to translate business needs into functional and technical requirements.
• Provide mentorship to junior developers and administrators.
• Serve as the technical escalation point for complex Service Now issues.

• Perform system testing, future automated testing, validation, and regression review.
• Assist in resolving advanced platform issues, defects, and integration problems.
• Ensure change management practices are followed for all platform deployments.

• Service Now Certified System Administrator (CSA)
• 5-7+ years of Service Now development experience in medium‑to‑large enterprise environments.
• Strong proficiency in JavaScript, Glide API, Flow Designer, and Service Now scripting best practices.
• Hands‑on experience with: ITSM Suite (Incident, Problem, Change, Request); CMDB & Discovery;
  Integration Hub & API integrations;
  Service Portal development
• Deep knowledge of Service Now data structures, ACLs, roles, and security models.
• Experience working in Agile/Scrum development cycles.
• Strong analytical, documentation, and communication skills.

• Experience with: ITOM (Discovery, Service Mapping, Event Mgmt); ITAM / Hardware Asset Management; HR Service Delivery;
  Automation Engine / RPA;
  Dev Ops integrations
• Knowledge of enterprise infrastructure (Windows/Linux servers, networks, cloud services)

• Strong problem‑solving skills with the ability to handle complex technical challenges.
• Ability to lead technical discussions and provide clear recommendations.
• Collaboration mindset with strong stakeholder management abilities.
• Excellent documentation and communication skills.

Salary Range: $130,

• Flexible Work Environment
• Paid Parental Leave
• Medical
• Dental
• Vision
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off + Holidays

Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.

Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet