Part-Time Specialist III,Instruction Support Job Kingwood Texas USA,IT/Tech

Location: Kingwood

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Kingwood

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-Kingwood, an innovative and dynamic community college located in the pine-forested suburbs of northeast Houston, has an opening for someone interested in working with a diverse group of colleagues who want to make a difference in the lives of students and grow professionally. Kingwood focuses on fulfilling individual dreams and enhancing community life and offers unique programs in respiratory care, computer gaming and dental hygiene.

Location address is 20000 Kingwood Drive, Kingwood, TX 77339.

Job Description

PURPOSE AND SCOPE:

The PT Specialist III, Instructional Support, will welcome and support Learning Commons users in person, over the phone, and through email at the front desk. He/she will be responsible for three types of work: circulation duties, basic computer assistance, and tutoring check-in/out processes. Some duties include creating IDs, checking items in/out, directing users to appropriate Learning Commons resources and staff, assisting with computers, assisting with software such as Microsoft Office, and basic troubleshooting of technology.

This position will require the employee to regularly walk the space offering assistance as needed.

ESSENTIAL JOB FUNCTIONS:

Provides computer lab assistance to college students, staff and general public; including but not limited to:
Microsoft office, D2L, printing, scanning, and other Learning Commons technology

Provides basic circulation assistance; including but not limited to: check-in/out of items, processing holds, creating student IDs, and resolving fines using Symphony Workflows and Peoplesoft

Manages tutoring check-in/out, explains the tutoring lab process, and oversees smooth operations for users and tutors

Serves as an energetic, friendly, and knowledgeable first-line contact for the Learning Commons in person, by telephone, and email. Screens and refers users to appropriate resources such as tutoring or reference librarians when professional assistance is needed

Monitors and maintains the smooth operation of the Learning Commons space through tasks such as straightening furniture, waking up computers, checking on supplies, wiping down surfaces, and checking "high-risk" areas for inappropriate behavior

Troubleshoots printers, scanners, copiers, and computers in the Learning Commons space; reports issues to the appropriate personnel

Interprets and enforces Learning Commons policies and procedures for students, college staff and the community

Opens/closes learning commons areas - dependent on schedule and assignment

Responsible for clerical tasks such as maintaining statistics, collection inventory, shelf-reading, data entry

Responsible for other reasonable related duties as assigned

KNOWLEDGE,

SKILLS AND ABILITIES

:

Demonstrated proficiency with computers and basic software such as Microsoft Office
Technologically savvy
Excellent communication and customer service skills; approachable and energetic with a dedication to service.
Good problem solver
Ability to multitask
Experience with D2L/Symphony Workflows a plus

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. This position does require the employee to regularly walk the space offering assistance as needed.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to…


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Job Posting Language

Part-Time Specialist III, Instruction Support