Director, Operational Technology

Location: Spring

JOIN THE PEOPLE POWERING KODIAKKodiak understands that our most valuable resource is our employees, and in order to provide industry-leading service and runtime, you must attract and retain premier talent. To accomplish this, Kodiak focuses on providing internal professional development and training, as well as the best benefits package in the industry.

Position Summary We are looking for a strategic and execution-driven Director of Operational Technology to lead the commercialization of our Technology products, drive continued feature innovation, and spearhead the development and implementation of OT solutions that enhance our internal operations. This is a high-impact leadership role at the intersection of product, engineering, and go-to-market — ideal for someone who thrives on turning cutting-edge capabilities into scalable, revenue-generating solutions while also applying technology to optimize how we work internally.

Key Responsibilities Product Commercialization Develop and execute strategies for technology products, from beta launch through full-scale operational and commercial release

Partner with Sales and Operations to define pricing, and positioning that resonates with target customers

Build and manage relationships with key customers and partners to drive adoption and generate feedback loops that inform the product roadmap

Establish product success metrics and KPIs, and hold teams accountable for results

Product & Feature Development Own and prioritize the operational technology roadmap, balancing new feature development with platform stability and scalability

Collaborate with IT and Operations teams to translate customer needs and market signals into actionable product requirements

Champion a culture of continuous improvement, iterating rapidly based on usage data, customer feedback, and competitive intelligence OT Solutions for Internal Operations Assess current operational workflows and identify high-impact opportunities where OT solutions can drive efficiency, reduce friction, and improve outcomes

Design, develop, and implement OT systems and tools that integrate with existing platforms used by the operations department

Lead the evaluation and selection of third-party OT platforms, vendors, and technologies that align with company goals

Establish governance frameworks, security protocols, and monitoring practices to ensure OT solutions are reliable, scalable, and compliant

Partner closely with the operations department to ensure solution adoption, provide change management support, and measure impact post-implementation

Build feedback loops between internal OT deployments and external product development — using real-world operational learnings to sharpen the product roadmap

Operational Leadership Establish processes and tooling that enable efficient product development at scale — from ideation through deployment

Manage vendor and technology partner relationships relevant to the Operational Technology stack

Ensure compliance, security, and reliability standards are embedded throughout the product and OT lifecycle

Qualifications

Required5+ years of experience in product management, technology operations, or a related field.

Demonstrated experience commercializing AI, ML, or data-driven SaaS products — from concept to revenue

Hands-on experience designing and implementing OT solutions that improve operational efficiency at scale

Strong understanding of the AI/ML product development lifecycle, including model training, evaluation, deployment, and monitoring

Exceptional communication skills

Preferred

Experience working with LLMs, generative AI, or predictive AI products

Background in technical program management or solutions engineering

Familiarity with MLOps tooling, cloud infrastructure…