Service Desk Agent
Job in
Clifton, Bosque County, Texas, 76634, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Per diem
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support, Computer Repair / Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Job Responsibilities:
- 3 to 5 years of successful work with Service Desk or Help Desk Support
- ‘Customer First’ Mindset and Collaborative
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS
360, Workspace One) - Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date
- Ability to work occasional overtime, weekend, and holidays
Experience:
- High School Diploma or equivalent.
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