Student Worker: CITE- Support Technician

Location: Commerce

Student Worker: CITE
- Support Technician# We are Lions!## Student Worker: CITE
- Support Technician Apply:
Commerce, TX:
Part time:
Posted Yesterday:
R-098138
** Job Title
** Student Worker: CITE
- Support Technician
** Agency
* * East Texas A&M University
** Department
* * Chief Information Officer
** Proposed Minimum Salary**$8.00 hourly
** Job Location
** Commerce, Texas
** Job Type
** Student Worker
** Job Description
** Job Posting Title
· Student Worker: CITE
- Support Technician    

Job Description Summary
· The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction.  A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position.

** Skills
* * o   Knowledge of Windows OS (MAC a plus) o   Knowledge of Zoomo   Knowledge of Microsoft Office Suiteo   Knowledge of Outlooko   Understand the basic functions of computer hardwareo   Good oral & communication skillso   Discipline to document activities and findingso   Ability to work independently when necessaryo   Able to troubleshoot basic issues and research when the issue is more complexo   Knowledge of driver troubleshooting is a pluso   A/V skill is a plus    
** Responsibilities
* * o   Assist with resolving tickets via remote or in person. This will include managing the front desk.o   Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc...)o   Assist with machine setup, deployment & hardware troubleshooting.o   Assist with creating & documenting processes & procedures including problem resolution articles.o   Support software access and account creation for supported software/services.o   Assist with basic AV troubleshooting.o   

Other relevant duties as assigned

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.