International Operations Manager – Logistics & Customs

We are a specialty chemicals manufacturing company with a full stack solution from R&D to manufacturing and global supply chain of chemicals to 26+ countries. Headquartered in Bengaluru, India we cater to pharmaceutical, agrochemical, industrial chemicals, food, nutraceuticals and animal nutrition industries.

Our B2B fulfillment platform supports businesses globally in developing and manufacturing chemicals from lab to commercial scale. With a team of in-house R&D experts and scientists, we offer custom synthesis and route scouting services to support manufacturers in product development.

We are VC backed - here is a read. We are 450+ people strong and have entities in India, Japan, USA, UAE and Indonesia. We are currently exporting to over 17 countries from India.

This is a hands‑on, relationship‑driven operations role — not a desk‑based analytics or reporting role. We are looking for someone who owns first‑mile pickup and last‑mile delivery end‑to‑end, has real working relationships with local and global logistics vendors, and is comfortable being on the ground at ports, warehouses, and vendor sites, not just behind a screen.

This person will be the operational point of contact between our international Sales team and India‑based Exim/Operations team, and will build and manage a reliable network of US Customs Brokers, freight forwarders, 3PLs, carriers, and warehouse partners to keep shipments, samples, inventory, and customer deliveries moving smoothly and cost‑effectively.

• Own first-mile pickup (from vendors, factories, and ports) and last-mile delivery (to customers) end‑to‑end, coordinating directly with truckers, drayage providers, and carriers.
• Be the go‑to person on the ground for transportation and warehousing issues — able to visit ports, warehouses, and vendor sites as needed.
• Manage and coordinate inbound and outbound logistics operations, including transportation and warehousing.

• Build and maintain established, personal working relationships (not just system access) with local and global logistics vendors — truckers, drayage providers, 3PLs, freight forwarders, and licensed US Customs Brokers — with the ability to pick up the phone and get problems solved.
• Ensure smooth and compliant customs clearance for imports and exports, including required documentation such as commercial invoices, bills of lading, certificates of origin, etc.
• Work with internal teams and external partners to ensure shipments comply with applicable US trade and customs requirements.
• Negotiate with suppliers, logistics partners, carriers, and customers to improve service levels and reduce costs.

• Serve as the primary point of contact (POC) between the Sales team and Logistics/Exim for customer‑facing shipment, delivery, and operational matters.
• Coordinate order fulfillment and customer deliveries with Sales, warehouses, and logistics partners, ensuring shipments are delivered accurately and on time.
• Resolve issues related to transportation, imports, exports, warehousing, shipments, and customer deliveries.

• Prepare freight and landed‑cost estimates to support pricing and quotations for international sales.
• Work with freight forwarders and Customs Brokers to obtain accurate and competitive quotes for costing purposes.

• Manage the end‑to‑end movement of international product samples, including dispatch, tracking, customs clearance, and on‑time delivery.
• Coordinate with carriers, Customs Brokers, and logistics partners to resolve delays or clearance issues on sample shipments.

• Coordinate…