Logistics & Customer Support Associate

Position:Logistics & Customer Support Associate

Location: ALTIVIA Oxide Chemicals, LLC

Crosby, TX

Job :142

# of Openings:1

Location: Crosby, TX

Reports To
:
Supply Chain Director

The Logistics & Customer Support Associate is based at the Crosby, TX site and reports to the Supply Chain Director. This role supports both customer-facing and site-based logistics activities, including order coordination, inventory tracking, and daily ERP transactions. The position plays an important role in service delivery, supporting plant objectives and adhering to site HSE programs.

• Attend customer meetings and maintain clear communication with customers and suppliers via email, phone, and shared documents
• Provide shipment details, arrival information, and reference numbers, ensuring a professional and timely response across all customer touchpoints
• Enter and manage customer orders in the ERP system, including tolling orders, raw material releases, and outbound finished goods

• Coordinate inbound and outbound shipments by updating the loading schedule, assigning time slots, and communicating with carriers and suppliers; communicate frequently with Production Area Supervisor and Loader Supervisor
• Prepare logistics documentation bundles including Bills of Lading (BOLs), Certificates of Analysis (COAs), and other required shipping and receiving paperwork
• Maintain ERP accuracy by updating ship dates, receipt ETAs, and inventory transactions; perform ERP entries in customer systems when needed
• Participate in weekly production and logistics reviews and work with Production Scheduler to align production, shipping, and receiving schedules
• Monitor physical and system inventory to ensure accurate tracking and reconciliation of both customer-owned and ALTIVIA raw materials

• High school diploma or GED
• Strong attention to detail, accuracy, and follow-through
• Clear communication skills, both written and verbal
• Proficiency in Microsoft Excel and basic math calculations
• Ability to work independently and as part of a team in a fast-paced environment

• Associate or bachelor’s degree in supply chain, logistics, operations, or a business-related field preferred
• Experience with ERP systems (e.g., SAP, Oracle, JD Edwards)
• Prior work in logistics, manufacturing, or order fulfillment