Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs.

You will be joining a team-focused environment that emphasizes leadership, client experience, and growth within a single H&R Block tax office.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as front-line manager, delivering leadership and development of tax office associates, and achieving office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates and assist in developing their knowledge and skills.
• Lead daily team activities, ensure work is completed according to deadlines, and maintain quality standards, priorities, and overall goals.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, manage timekeeping, and handle overtime as needed.
• Prepare tax returns as required and conduct timely performance reviews, partnering with the Associate Relations Center to address issues.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and the ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset, and proven resilience and determination.
• Ability to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent or higher.

Pay Range: $15.00 - $65.00 per hour. Local minimum wage laws apply; actual pay will depend on factors such as experience, education, and location. Eligible for incentive plans and various benefits, including medical coverage, 401(k), Employee Stock Purchase Plan, and other programs as described by HR Block benefits.

• Enrollment or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is not a job offer or guarantee of employment.

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.