Manager, Wealth Ops

Job Summary

The Senior Manager, Wealth Operations is responsible for executing strategic plans & budget plans, managing US securities and tax processes, and overseeing daily operations to ensure compliance and high service standards. Key duties include managing Wealth Operations & Licensing processes, monitoring escalations, performing regulatory gap analysis, and driving process improvements.

This role requires strong leadership to foster a values‑aligned culture, recruit and retain talent, and effectively manage risks. The ideal candidate has extensive experience in Wealth or Securities Services Operations, with strong knowledge of Wealth Operations & Products, and proven skills in capacity planning, operations, and project management. Excellent organizational, interpersonal, and communication skills are essential.

• Develop a thorough understanding of the firm’s business strategy and model as it pertains to the role.
• Engage in high‑level discussions with internal and external stakeholders to understand their needs and effectively implement strategic plans.
• Execute and implement country‑specific plans that align with the Group’s overall strategy.

• Maintain awareness and understanding of the broader business, economic, and market environment in which the firm operates.
• Effectively collaborate with stakeholders to assist in driving business growth, review and manage conduct & compliance matters.

• Manage processes related to US persons and US securities, including W8
  
  BEN Forms, 1042S, WHT, and US Tax Declarations.
• Oversee daily operations, including the confirmation and settlement of various securities types.
• Prepare periodic reports (daily, weekly, monthly, quarterly, and annual) for various stakeholders.
• Support day‑to‑day operations, handle exceptions, escalations and follow‑up on system issues, perform reconciliations, conduct UAT testing, plan for business continuity, manage capacity, and drive process improvements.
• Participate in stakeholder meetings, review and benchmark service standards, and maintain cross‑border relationships.
• Maintain service level agreement metrics on turnaround times and accuracy.
• Engage effectively with stakeholders to understand and fulfill the needs of internal and external clients.
• Continuously improve service levels and customer expectations using metrics to inform service delivery improvements.

• Oversee licensing processes, monitor escalations and potential issues.
• Perform gap analysis on regulations and guidelines pertaining to licensing.
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People & Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with stakeholders and business partners.
• Employ, engage and retain high quality people.
• Build a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement.
• Allocate resources effectively to maximize efficiency and effectiveness of the unit.
• Identify & nurture talent by growing bench strength and ensuring adequate succession planning.
Risk Management
• Identify, assess, monitor, control, and mitigate risks to the firm. Understand the main risks facing the firm and the role in managing them.
• Interpret the firm’s financial information, identify key issues, and implement appropriate controls and measures.
• Act as the first line of defense as defined in the Ops Risk Framework.
Key stakeholders
• GBS IN, GBS MY, MY SS, HK SS, SG & HK Payment teams
• External parties such as Fund Houses / Counter parties / Custodian / Financial Institutions / Licensing Bodies
• WS Process & Product Team
• RMs, Branches and segments
• WRB various functional teams
• BRM, GIA, Compliance & OR team
Other Responsibilities
• Embed the Group’s brand and values in Malaysia.
• Perform other responsibilities as assigned under Group, Country, Business, or Functional policies and procedures.
• Manage multiple functions (double hats) as required.
Skills, Experiences & Qualifications
• Diploma or bachelor’s degree from recognised universities.
• Proven competency and experience in Wealth or Securities Services Operations with at least 8 years…