Veterinary Operations Manager

Veterinary Operations Manager

Internal

Title:

Clinic Manager

Texas Coalition for Animal Protection (TCAP), a nonprofit 501(c)(3), is seeking an experienced, highly driven operations leader to serve as a Clinic Manager. TCAP works to end animal overpopulation and improve community animal welfare by providing low-cost preventative services throughout North Texas.

Salary: $60,000–$85,000 annually, depending on experience and qualifications. Performance-based incentive compensation is also available based on the achievement of established financial metrics and clinic performance goals.

The Clinic Manager is the clinic’s operational leader. This is not a traditional veterinary office manager role. You will own the day-to-day operational performance of a high-volume veterinary clinic while leading people, optimizing workflow, managing resources, and driving financial and operational results.

Our clinics move quickly, serve large volumes of cats and dogs, and require leaders who can make sound decisions under pressure, adapt when priorities change, and continuously improve how the clinic operates. The successful candidate will be a visible, hands‑on leader who can move seamlessly between strategic thinking and immediate operational needs.

This role is well suited for an experienced leader from veterinary medicine, healthcare, retail, hospitality, high‑volume service operations, or another complex customer‑facing environment who is ready to bring strong operational leadership to a mission‑driven veterinary organization.

• Lead, coach, develop and hold team members accountable for performance, professionalism and TCAP standards.
• Set clear expectations, address performance concerns promptly and build a culture of ownership, teamwork and continuous development.
• Assess staffing and capability needs, delegate effectively and build leadership capacity within the team.
• Provide a visible, hands‑on leadership presence when staffing levels, patient volume or business needs require it.

• Own daily clinic operations, patient/client flow, staffing, workflow and resource allocation to maximize safe, efficient throughput.
• Anticipate operational challenges, remove barriers and make timely decisions as conditions change.
• Use data, observations and team feedback to identify trends, diagnose problems and implement practical improvements.
• Lead change and help the team adapt to new processes, priorities and organizational expectations.

• Own clinic financial and operational performance and drive achievement of established goals, budgets and cost objectives.
• Analyze key financial and operational metrics, identify performance gaps and implement action plans to improve results.
• Manage labor, staffing, inventory, expenses and resources with strong business judgment.
• Balance financial performance with safety, quality, patient care, client experience and team capacity.
• Ensure clinic administrative, cash-handling, reporting, and documentation processes are completed accurately and timely.

• Set the standard for professional, timely and positive client service.
• Resolve complex client concerns and escalations with sound judgment and professionalism.
• Support appropriate patient care and clear communication with pet owners.
• Maintain sufficient working knowledge of veterinary concepts, patient needs and animal behavior to effectively support clinic operations and client communication.

• Ensure safety procedures and operational standards are consistently followed.
• Maintain oversight of cleanliness, facilities, equipment, inventory and readiness for…