Senior Area Director

Description

The Senior Area Director (Sr AD) is a field-based role responsible for ensuring safe, compliant, and high quality service delivery across assigned programs (e.g., group homes, host homes, day programs). This position requires regular travel within the assigned markets to provide on-site leadership and oversight. The SAD oversees operational execution, staffing performance, client outcomes, quality, compliance, and survey readiness in collaboration with key departments.

Under the direction of the Regional Vice President (RVP), the Sr AD leads regional initiatives aligned with organizational goals while maintaining a reduced caseload to focus on leadership responsibilities. The position also supports census growth, client onboarding, and case management, serving as a regional resource and mentor to Area Directors to promote consistency and collaboration

• Support strategic planning, growth, marketing/community relationships, and external stakeholder engagement in assigned markets, in partnership with the appropriate leaders/departments.
• Support the development and execution of multi-region strategies aligned with corporate objectives; translate strategy into measurable goals, timelines, and accountability.
• Provide direct supervision, coaching, and performance oversight of Day Program Managers across assigned regions, ensuring programs operate in compliance with regulatory requirements, meet quality and safety standards, and achieve expected operational and participant outcomes.
• Environmental and program assessments:
  Conduct routine site visits (residential settings and day services, as applicable) to all assigned sites at a minimum of a monthly basis to verify environmental conditions, life safety compliance, and adherence to policies and procedures; drive corrective actions as needed.
• Manage and maintain Individual Program Plans (IPP) / active treatment plans for individuals served; ensure plans are current, accurate, and revised as required.
• Ensure services are delivered in alignment with each individual’s Person-Directed Plan (PDP), goals, and support needs; collaborate with Residential Coordinators to drive consistent implementation.
• Onboarding: recruit/interview/onboard new hires. Ensure they are properly trained, oriented, and equipped to meet company standards and provide quality care. Monitor and enforce timely completion of all required annual and ad-hoc company training to maintain regulatory and organizational compliance.
• Staffing & workforce management:
  Manage schedules/coverage, reduce overtime, and ensure timekeeping and payroll inputs are accurate and timely. Additionally, ensure all employees maintain required credentials for their job duties (e.g., valid driver’s license, CPR certification, and other role-specific certifications).
• Cross departmental collaboration:
  Collaborates with cross-functional teams to drive area census growth and retention by ensuring seamless client onboarding and effective case management, fostering alignment across departments to deliver exceptional client experiences and operational excellence.
• Coordinate and document interdisciplinary team (IDT) meetings as required; ensure documentation is completed, filed, and communicated to operational teams.
• Regulatory compliance and surveys: maintain survey/audit readiness; participate in surveys/inspections, respond promptly to deficiencies, and develop/implement plans of correction in collaboration with Quality Assurance.
• Assist in conducting employee investigations in coordination with the regional HR team, gathering relevant information and ensuring adherence to company policies and legal requirements.
• Monitor data sheets, progress toward goals, and changes in condition; identify…