Quality & Process Supervisor

Location: Nolanville

** At Lhoist North America, our core values or Respect, Courage, and Integrity are more than words.
** We respect people, encourage courageous innovation, and uphold integrity in everything we do. If these principles resonate with you, you may find your next great opportunity with us.  
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* POSITION SUMMARY:

** The Quality & Process Supervisor is responsible for the plant quality program, site process engineering support, and management of the laboratory. Responsible for daily laboratory activities, oversight of laboratory support, and management of the Quality Management System. The Quality & Process Supervisor will work closely with the Regional Quality & Process team and site operations team to monitor and drive improvements in product quality, product cost, product yields, process KPI’s, and customer experience.

The role will interface with sales and customers in a positive manner to help solve problems and provide expected value to the customer.
** RESPONSIBILITIES & EXPECTATIONS:
**** Quality Control Testing
*** Ensure that all test results are entered into database accurately and timely, and database maintained
* Use statistical process control (SPC) to ensure product and process stability and review with operations/sales
* Ensure that instrument verification, standardizations and/or calibrations are performed timely
* Ensure quality control dashboards are utilized and up to date for quality control testing
* Work closely with regional mining/geology team to understand reserves and ensure all material mined is consistent with product quality needs
** Customer Focus
*** Respond to customer and internal technical inquiries and quality surveys
* Lead root cause analysis (RCA) and corrective/preventative actions (CAPA) process for customer complaints and internal quality events to drive improvements in customer experience
* Ensure certificates of analysis (COA’s) are sent out timely and accurately
** Quality Management System
*** Manage/maintain/implement as needed Lhoist quality management system (internal QMS and Safe Quality Feed program) including self-audits and occasional audits at other sites
* Primary site contact for outside certification audits and customer quality audits
* Track completion of improvements and recurring tasks for SQF and Quality Management System
* Create and update documentation for Quality Management System and maintain site DMS Share Box
* Maintain and update product specifications and related documentation
* Support corporate-level development of quality and quality data systems
** Training and Development
*** Provide on-the-job training to others regarding quality control and testing procedures
* Provide training and guidance on process theory, process control, and instrumentation
* Develop, conduct, and document SQF training for all site personnel
* Educate team members about plant quality control, assurance, awareness, and auditing
* Ensure test methods and procedures are properly understood, carried out and evaluated
** Authority and Back Up
*** Has authority to reject, hold, or not release any shipment or produced material suspected of non-conformance
* Provide onsite leadership during incidents of non-conforming product to ensure minimal customer impact
* Provide back up to Lab Technician for daily quality testing
** Safety
* ** Lead lab safety initiatives, active participation in site wide safety activities and meetings, ensure safety compliance by lab team
* Ensure lab workplace exams are completed timely and any hazards addressed
* Site Radiation Safety Officer (RSO) for lab radiation sources
** Supervision of Quality Department/Laboratory
*** Direct supervision and direction of laboratory staff/ support in daily workload and task assignment
* Set up and maintain connectivity between instrumentation and quality database
* Conduct preventive maintenance, repairs, and calibrations on laboratory equipment as required
* Develop and manage operating budget for lab
* Plan and execute lab related capital projects
* Maintain accurate inventory of all operating supplies and consumables and order supplies as needed
* Maintain a neat and orderly lab, consistent with 5S principles and high…