Quality Assurance Specialist

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Full Time Gulf Coast - Rosharon TX, Rosharon, TX, US

2 days ago Requisition

Quality Assurance Specialist

Saber Power Services,a portfolio company of Greenbelt Capital Partners, is a fully integrated electrical power system services firm providing end-to-end solutions across utility, renewables and battery storage, industrial, petrochemical, and other markets. Based in Houston, Texas, Saber Power offers deep subject matter expertise and uses an engineering-led approach to designing, installing, testing, and maintaining medium and high-voltage electrical infrastructure. Saber serves clients locally, nationally, and abroad.

Job Description

Summary:

Own and improve the quality systems that support Saber Power Field Services' testing, maintenance, commissioning, and upgrade work. Maintain controlled technical processes, monitor execution, and provide field teams with clear requirements that promote safe, consistent, and high-quality service.

Work with Operations, Safety, Technical Development, Training, field personnel, and customers to manage standard operating procedures, inspection and test plans, process controls, customer feedback, corrective actions, quality records, and quality-focused technician onboarding.

Key Responsibilities:

• Create, own, and continuously improve the Field Services quality assurance program in alignment with company requirements, customer expectations, and applicable industry standards.
• Manage the lifecycle of standard operating procedures, including development, technical review, approval, revision control, distribution, periodic review, and retirement of obsolete documents.
• Coordinate subject matter experts to ensure SOPs accurately reflect safe work practices, equipment requirements, field conditions, manufacturer guidance, and applicable standards.
• Develop and maintain standard and project-specific inspection and test plans that define scope, equipment, responsibilities, acceptance criteria, required records, and hold, witness, or review points.
• Verify that ITPs and supporting test documentation address applicable customer specifications, company procedures, and relevant NETA acceptance or maintenance requirements.
• Establish process controls, workflows, checklists, documentation requirements, and verification points for recurring field-service activities.
• Review proposed process changes for quality impact and coordinate controlled implementation, communication, and training before revised requirements take effect.
• Conduct or coordinate audits of field execution, project records, test documentation, and compliance with approved procedures and ITP requirements.
• Review quality trends in test reports, data packages, documentation, rework, recurring errors, and customer concerns to identify improvement priorities.
• Manage nonconformance and corrective-action processes, including issue documentation, containment, root-cause analysis, assigned actions, due dates, effectiveness reviews, and closure.
• Capture lessons learned and convert them into practical improvements to procedures, training, checklists, templates, and project planning.
• Establish and manage methods for collecting customer feedback through project closeout, surveys, direct communication, complaints, and recurring-customer reviews.
• Coordinate timely responses to customer quality concerns, communicate findings to the appropriate leaders, and verify that agreed corrective actions are completed.
• Develop quality metrics and dashboards that provide leadership with clear information on compliance, documentation quality, corrective actions, customer feedback, and recurring issues.
• Support project kickoff and planning by clarifying quality requirements, documentation expectations, customer acceptance points, and required deliverables.
• Develop and deliver the quality portion of technician onboarding, including company procedures, document control, test-data integrity, reporting expectations, customer requirements, and escalation practices.
• Coordinate with Technical Training and field leadership to reinforce quality expectations through onboarding, refresher training, coaching, and lessons learned.
• Maintain organized, traceable quality records and support the effective use of document-management, training-record, and quality-tracking systems.
• Serve as a resource to field personnel and…