Shift Leader – Customer Service Associate; Restaurant

Position: Shift Leader – Customer Service Associate (Restaurant)
Location: Weimar

Shift Leader
   The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
   
   Essential Functions
   - Assist in the management of specific areas of restaurant during scheduled shifts.
   - Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
   - Conduct orientation, training and evaluation of crew members in all functional areas.
   - Assist hourly employees at the point of sale in the execution of product promotions.
   - Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
   - Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
   - May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
   - Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
   - Able to perform the duties of all other non-management positions.
   - Informs immediate supervision promptly of all problems or unusual matters of significance.
   - Perform other duties and responsibilities as requested by the management team.
   
   Qualifications
   - Must be at least 18 years of age
   - High school diploma
   - 1-year minimum of management experience at a restaurant chain
   - Dedication to providing exceptional customer service
   - Exceptional teambuilding capacity
   - Strong math and Windows-based computer literacy
   - Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
   - Ability to work flexible hours and days to support business hours and needs.
   
   For physical requirements of the position, please contact HR for the complete job description.