Retail Associate

Join to apply for the Retail Associate role at Fossil Rim Wildlife Center
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This position is responsible for high‑impact, fast‑paced, first‑impression‑directed, top‑notch customer service. The Retail Associate will assist guests in a way that ensures a pleasant and comfortable time at Fossil Rim, help guests with purchases made at retail locations, process customer transactions in a friendly and urgent manner, and maintain a clean and organized environment.

• Willingness and flexibility to work at all retail establishments (Café and Nature Store).
• Always maintain world‑class customer service with helpfulness, product knowledge and speed.
• Engage with all customers that enter the establishments and greet and assist as needed.
• Minimize overages and shortages through proper cash and safe handling and cash control procedures, as laid down by your Director and the Finance Department.
• Accuracy in processing transactions.
• Use of suggestive sales techniques to sell other Fossil Rim products (lodgings, nature store, café, tours, camps, etc.).
• Use of suggestive sales techniques within the retail location you are working.
• Maintain a daily high standard of cleanliness on the sales floor, countertops, work surfaces and bathrooms.
• Minimize stock loss through theft and mishandling of merchandise.
• Constantly update self‑knowledge regarding codes, products and pricing.
• Regular attendance as scheduled required.
• Comply with Health Department standards at all times.
• Be able to stand for long periods of time.
• Be able to lift up to 50 pounds.
• Ensure full compliance with and understanding of the Employee Handbook, Risk Management Plan, corporate procedures and policies, departmental mission and goals, and Fossil Rim mission, values and goals.

• Pass the Safe Food Handling Course given by the Texas Department of Health.
• Vigilant about expiration dates.
• Maintain sanitation, health and safety standards in work areas.
• Maintain clean dining area and bus tables as needed.
• Clean, stock and restock workstations and condiment area.
• Process daily transactions, bank deposits and end‑of‑day reports as laid down by the Finance Department in the absence of the Lead Associate or Café Manager.
• Process orders.
• Follow recipe guidelines.
• Follow Health Department standards at all times.
• Ensure full compliance with and understanding of the Employee Handbook, Risk Management Plan, corporate procedures and policies, departmental mission and goals, and Fossil Rim mission, values and goals.

• Have good interpersonal skills for interacting with guests.
• Know merchandise and their location in the Nature Store.
• Maintain/stock the proper display of goods in the Nature Store.
• Process daily transactions, bank deposits and end‑of‑day reports as laid down by the Finance Department in the absence of the Lead Associate or Nature Store Manager.

• Maintain updated knowledge on special events, new animal information, special attractions, and basic operations of Fossil Rim; help new team members develop a similar level of expertise.
• Restock and refill displays as needed.
• Work additional shifts during peak periods and holidays.
• Perform all normal daily routines as instructed, including re‑stocking of vending facilities (lodgings only).

• Well‑spoken, always helpful on the telephone and respectful of guests and potential guests.
• Attention to detail.
• Good customer service and sales skills both in person and by telephone.
• Can communicate and interact well with other staff, respect supervisors, and show trust and respect for others in the guest services area.
• Neat, clean and tidy personal appearance and attire; uniform standard as assigned by management (clean and proper appearance a must).
• Computer literate; able and willing to learn specialized applications.
• Punctual and dependable according to duty schedule, but flexible when required; duties are varied. Able to work with little supervision, be resourceful, and maintain a calm and organized demeanor.
• Accuracy in record‑keeping.
• Clean record in cash handling. Honesty and reliability are essential.

Please submit your resume today! We are a Non‑Profit organization and an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Fossil Rim is an “at will” and equal opportunity employer. It is company policy to conduct background checks on potential new employees, inclusive of testing for drugs and controlled substance use.

Entry level

Full‑time

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